The front office staff were friendly and efficient. They called promptly when the repair parts were scheduled to arrive to set up an appointment.
James was especially courteous in answering all of my questions and concerns.
Overall, it was a very positive experience and I would recommend family and friends to use them in the future.
2/20/2015
April Anne. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair to our Civic was moved up in schedule, did a good job in fixing the problem, and completed the entire job in a single day.
Job well done.
George Kimura
1/24/2015
Cornelius H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Job as always! I have used Kiilani Fender twice and have been impressed both times. It's like the accident never happened. Keep up the good work!
1/22/2015
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Kia
Great accessibility through website and very friendly and helpful office staff
1/18/2015
Linda K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly, helpful service...thank you very much.
11/20/2014
Curtis E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you so very much for taking your time with my vehicle. There are no are no words to explain how happy I am with your service. Greatly appreciated.
Sharee Evans
11/8/2014
Michelle A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Undercarriage cover loose and unsecured properly allowing it to dangle lower and get scraped on H3 freeway. Screws or nuts & bolts appear missing to support & secure cover. Some bubbles on paint job but not a major concern rather than under cover with missing parts.
10/26/2014
Clarence H. VERIFIED CUSTOMER
Vehicle Make : Scion
Kilani Fender went over and beyond to repair my car. I also posted a photo of the completed job on the Kilani Fender Facebook page. While I hope I never need any other work, I would not hesitate to call Kilani Fender as my first, and only, choice. Thank you! Maria Hunt
11/2/2013
Jerilyn K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your repairs and customer service is excellent.
My car looks almost brand new.
Thank you for cleaning and washing the car.
I need a detail job,was told to wait for 3 months?
Mahalo,
Jeri Kim
7/27/2013
Clarence N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very impressed with the high quality of service that your team had rendered...you folks are truly professionals. I will surely recommend your service to my friends.
Thank you again,
Clarence T. Nishi
7/11/2013
Lynell C. VERIFIED CUSTOMER
Vehicle Make : Nissan
To be honest, I would not know whether or not the repairs done were done properly. In these situations I base the experience solely on the customer service I recieved. The personal one on one conversations and respect I receive is what matters to me. I felt I could trust everyone. So based on this I must say if ever I would need this type of service again, I would surely give Kilani Fender a call first. I felt so comfortable with everyone that helped me. Thank you all so much!
4/21/2013
**** C. VERIFIED CUSTOMER
Vehicle Make : Honda
Service and quality were excellent. I only wish that you stayed open a little later or on saturday for pick up as it is difficult to get to wahiawa during the day when one works in town. Thanks
3/23/2013
Jayson C. VERIFIED CUSTOMER
Vehicle Make : Nissan
LCD display on temperature and gasoline was not properly working. Light from the LCD display was only 25% from the original. I have seen some scratches beside my shift knobs which was not present prior to repair.
3/14/2013
Virginia C. VERIFIED CUSTOMER
Vehicle Make : Jeep
You did a great job on my car & was done fast! thank you!
Jeanne & Steve Cundy
3/11/2013
Senior Chief. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The Kalani Fender team is very professional and the repair of my VW Jetta was flawless. I was very satisfied with the service and the craftsmanship.
3/9/2013
Gayle N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was friendly and professional.
3/2/2013
Norma V. VERIFIED CUSTOMER
Vehicle Make : Mazda
this was not the first time i have used Kilani Fender and i am happy with the service
12/20/2012
Brandon G. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job, great customer service, great people! Mahalo!