On both the left and the right side the bumper is not flush to the car. If you look where the bumper is by the back tail lights you could see where it is scraped is it they used a screwdriver somebody needs to call me and get this fixed because it looks worse than it did before it was brought in
12/7/2017
Robert S. VERIFIED CUSTOMER
Vehicle Make : Honda
Toni was extremely helpful and pleasant. I suggest you have every customer start with here and they'll have a pleasant experience.
9/6/2017
Ernest L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent job!!
8/12/2017
Hugh R. VERIFIED CUSTOMER
Vehicle Make : Lexus
The work hasn't been completed. Also all of my quarters were missing from my coin pocket in the center console. Yes I should have removed anything of value and of course no harm was done..., just disappointed.
I will give you a final report when the work is completed!
6/24/2017
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Honda
Jim **** is tops. He is One of the best customer relations people I have ever met. He really gave us confidence that our car was in good hands. Congratulations Flammer Ford.
5/15/2017
Theodore K. VERIFIED CUSTOMER
Vehicle Make : Ford
We had an excellent experience as we have had two times previously. The car looks perfect, and the staff was friendly, professional and very helpful. Thanks!
5/11/2017
Donald S. VERIFIED CUSTOMER
Vehicle Make : Ford
the repairs were taken care of to my satisfaction.
5/8/2017
Robert K. VERIFIED CUSTOMER
Vehicle Make : Honda
Mr. John Tsataros was as courteous as representative as any one could expect
from your firm. He handled every detail to our satisfaction. We have not viewed
our repair but are confident everything will work out. Thanks again. Robert K
2/4/2017
Jodi S. VERIFIED CUSTOMER
Vehicle Make : Acura
Car looks great! Service was excellent!
7/16/2016
Dona S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good experience. Would highly recommend Karl Flammer. Ford to pthers
7/14/2016
Andrew Y. VERIFIED CUSTOMER
Vehicle Make : Ford
While I'm very pleased with the work, I would really appreciate it if you would please stop addressing me as Andrew. Andrew's car is a 2011 black Mustang convertible and mine is a 2014 gray Mustang convertible.
Please know that it was MY decision to bring MY Mustang to your facility. Andrew does not make any decisions with regards to my car.
It's insulting to not be acknowledged as the customer and shows a lack of sincerity of service. I alone pay for my car and I alone make all of the decisions relating to it's care and upkeep. I will be glad to return for services in the future once you stop calling me Andrew & use my phone number for any communications regarding MY car. My overall satisfaction will impact decisions regarding both Mustangs.
Respectfully submitted,
Julie Yevich
****-****-xxxx
3/12/2016
Paris Carl. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Jim Masterson assisted us with our car repair. He was very courteous and thorough. Our car looks like the accident never happened. We couldn't be more pleased with the results of the repair.
2/10/2016
David M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Efficient and courteous. Thank you!
1/22/2016
Olav V. VERIFIED CUSTOMER
Vehicle Make : Honda
In this unfortunate event that my car had to be repaired, Karl Flammer provided a full-service experience, which made everything a lot easier. Staff was prepared and the whole process (incl. intake, estimate, rental car and checkout) was very efficient. The repairs looked great...good as new.
6/10/2015
**** T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
After leaving, I discovered upon entering the locked car, the drivers door will not open with just the fob in my pocket (all other doors not repaired, do). The fob must be taken out and pressed to unlock the drivers door which was repaired after an accident. Now additional time must be taken.
4/16/2015
Soundous B. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did a really good job to my car.
Thank you so much for everything!!????
2/17/2015
Kimberly F. VERIFIED CUSTOMER
Vehicle Make : Nissan
We were well informed during the whole process, and the work was done within the original amount of time they expected. The staff was courteous and efficient. The cost was over the original amount stated, but still competitive. Courtesy van was appreciated. The car looks great! Thanks, Kim & Anthony Feeney
9/11/2014
Chris T. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
the process was easy to work with... The repair looks great. Nice job on all levels
1/15/2014
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Mercury
This was a very pleasant experience under not so pleasant conditions. The car looks fantastic and the service was excellent. A terrific one stop transaction - quick, smooth and friendly. We will highly recommend Karl Flammer and will probably come to them when we decide to get a new vehicle. A fantastic collision shop! John was outstanding in service. Good jog done by all.
5/25/2013
George H. VERIFIED CUSTOMER
Vehicle Make : Ford
Very satisfied. I would do business with you again,.
George H