I was very impressed with how communicative Tristate was during the repair process. I appreciated the emails and phone calls keeping me informed of when my car would be ready.
My only complaint was with Enterprise as the day I was due to pick up my car, the agent called me to confirm my drop off and when I asked how late they'd be there, she told me 6 PM. I arrived at 5:40 and everyone was gone. This was unacceptable to me (given that the staff member at Tristate seemed unphased by it) as I am expected to return the car in the condition I received it and there was no one there from Enterprise to do the walkaround inspection to verify this.
1/19/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
personal service exceptional. Will know if job was done right after using the vehicle.
1/18/2016
Rachel T. VERIFIED CUSTOMER
Vehicle Make : Acura
Love the texts!
1/17/2016
Jennifer O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys did a wonderful job on my car
1/16/2016
Donald R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I have no complaints. My service was excellent.
1/16/2016
Bridgette T. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Very fast, everyone was helpful and pleasant. Thank you for everything!
1/15/2016
Christopher P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Good job
1/14/2016
Emilia B. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff keep me inform about how the repairs going and my car was ready a head of time
1/13/2016
Julieann P. VERIFIED CUSTOMER
Vehicle Make : Ford
TriState was prompt with the service and always kept me updated as to the status of the completion of my vehicle. The process went seamlessly and I am very satisfied with the entire process. I would absolutely recommend Tristate Collision to anyone that is in need of those type of services.
1/12/2016
Nasimul H. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car is not ok. there are issues with electrical system as the right headlight, both foglights do nit work. also i hava ABS, Trac light and VSC lights turned on the dash, and the hiadlights and fog light indicators are not working. I had none of these problems when I dropped off the car for repair.
1/9/2016
Marcus B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very pleased with all services
1/9/2016
Arlene M. VERIFIED CUSTOMER
Vehicle Make : Toyota
This was the second time I had to use Tristate. The entire process is easy and I was kept well informed through the process. And the work done to my car was perfect! I couldn't even tell where the damage had been.
1/9/2016
Alan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very courteous and professional service.
They went above and beyond to keep us notified of the repair status. The job was completed ahead of schedule.
1/9/2016
Patricia H. VERIFIED CUSTOMER
Vehicle Make : Ford
You are absolutely fabulous! Thank you for taking great care of my car and me!
1/8/2016
John B. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent work - my thanks to all concerned.
1/7/2016
Scott P. VERIFIED CUSTOMER
Vehicle Make : Dodge
High quality operation.
1/7/2016
Shauntele F. VERIFIED CUSTOMER
Vehicle Make : Honda
Mike **** was very good with updating me regarding the status of my repairs and answering my questions. He was a pleasure to work with!
1/5/2016
George . VERIFIED CUSTOMER
Vehicle Make : Subaru
Took way longer than expected.
12/22/2015
Robert O. VERIFIED CUSTOMER
Vehicle Make : Ford
The quality of the repair appears to be exceptional; however, the most outstanding part of the entire process was the continual progress updates. Uncertainty is typically a major issue with body shop repairs, but your daily or near-daily update were most reassuring. It was also a pleasure working with Mike - - from the initial contact until delivery after the repairs were made.
12/20/2015
Judy M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nice guy(Eric) writing estimate. Unfortunately they told me a week. It was 2 ****/2 weeks and not very coordinated. Spoke to manager David ****. He apologized but also did no deliver. Said he'd expedite the repair which didn't happen. Eric called me at 4:55pm the day they were finally supposed to be done told me they closed at 5:30. I arrived at 5:45 (which I explained prior I didn't get off until 5:30) had to wait until 6:45 because there was an issue with a "run on the bumper" that needed to be wet sanded and buffed. Now I'm having issues with steering. He told me to bring it in at my convenience but I've been too busy to get over there. I'm taking it to the dealership for them to look it over. Not happy with service except Eric was very nice.