I am extremely satisfied with all aspects of your service. The daily email updates and regular phone updates were helpful and appreciated. The entire process, from your receipt of my damaged car, estimates and updates, status reports, and finally pick up was clear, smooth, and professional. And of course, the best part--your work was excellent. My car really does look like new. Thanks for making this difficult time painless and ultimately satisfying.
7/7/2016
Patricia L. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole process was frustration free and the customer service excellent.
Thank you!
7/6/2016
Charles N. VERIFIED CUSTOMER
Vehicle Make : Mazda
The team did a great job once again fixing my vehicle. Tony and his team kept me well informed throughout the repair process. I am 100% satisfied and will contact Tristate again the next time my car needs body work.
7/6/2016
Edith B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
It is always a pleasure doing business with this company! Thank you so much for everything!
7/5/2016
Ray G. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication and updates
7/2/2016
Vern K. VERIFIED CUSTOMER
Vehicle Make : GMC
Appreciated the whole experience and especially dealing with
Tony ****. He went above and beyond to keep me
Informed! A 10+ experience!!
7/1/2016
Yogini B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hood release lever does not work, paint does not match, driver side fog light does not work will have to go back tomorrow, unnecessary extra trip and inconvenience. Hopefully it will be resolved since everyone seems to be in great rush!!!
7/1/2016
Amelia K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tony was great.
7/1/2016
Stanley R. VERIFIED CUSTOMER
Vehicle Make : Toyota
It seems that customer care is the last thing on the companies agenda. Saving a dollar appears to be more important than saving customers from a bad experience.
6/30/2016
Gordon W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I like the detail work that they put in and were able to talk to usaa and tell them I needed a little more work. So I am very satisfy that they were able to well beyond the call of duty to get my car down.
6/29/2016
Juanita L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Even though it took almost three weeks to have my car returned to me. I am satisfied Tristate Collision performed a thorough check, to ensure my car was returned in good condition.
6/29/2016
Albert N. VERIFIED CUSTOMER
Vehicle Make : Lexus
I will have to bring the car back. Somebody entered into the car and mess up with the steering.
6/28/2016
Robert S. VERIFIED CUSTOMER
Vehicle Make : Acura
excellent service
6/28/2016
Jared B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Work was done fast, Tony kept me up to date on all work needing to be done. He even check on the car before calling to let me know it was complete; which was good as the alignment didn't get done and he noticed it and made sure it was complete.
6/28/2016
Kirk W. VERIFIED CUSTOMER
Vehicle Make : Ford
Was delivered sooner than expected and the car was clean and nice.
6/28/2016
Beverly S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The quality of work done was great. I was not however totally satisfied with the AAA representative service. I had an appointment and was told to wait because the rep was in a meeting (Do not schedule meetings when you have appointments. My time is also valuable). When I returned to pick up my vehicle the same thing happened (the same rep).
The receptionist at the front desk informed the AAA representative at least twice. I saw him sitting at his desk, he got up to attend to me after I told the receptionist that I was leaving. He met me in the parking lot about to drive away. I think that is very poor customer service and even if the quality work done on my vehicle was great, I absolutely refuse to do business with people who are rude.
6/26/2016
Majel M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great people, great service. Thanks
6/25/2016
Joe S. VERIFIED CUSTOMER
Vehicle Make : Dodge
the service that I received was professional in nature. Once I showed up to my appointment, I did not have to wait to be seen. An estate of the cost for the repairs was explained to me on the same date. Tony maintained communication with me with an estimate as to when the work would be completed. He called me at least twice a week to keep me abreast and to confirm the work was on schedule. The work was actually finished two days ahead of schedule, and the center offered transportation for me to go pick up my car.
6/24/2016
Susan M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Tony was completely professional communicative and helpful. Got my car finished ahead of time for me as he knew I was going out of town. Great experience!
6/24/2016
Stacey S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Tony was great at keeping me informed as my car was being repaired. Norman took care of me once my car was ready for pickup and was very engaging. Thanks for the great customer service!