TriState Collision Center

I really appreciated the excellent customer service provided by Jim and Tony.

Everything was done quickly and professionally, very happy with my service there.

Hello, thanks for repairing my Mercedes-Benz car. I would like to discuss with you about the following issues: (i) It seems to me that during repairing my car (based on the claim number: 0xxx-****-xxxx01061), the mechanic opened the odometer or mileage reader and other digital reader port or frame. In this part of the dashboard that was not put together perfectly. I do not understand why the mechanic had to open this frame. So I have to show you the improper installation of this frame. (ii) Though printing work was done nicely, but new LKQ RT Headlamp assy is looking weird or odd when compare with right one with left. By sending an email to Mr. Tommy Kilgore, before repairing it, it requested him to use the compatible or similar in color/part of LKQ RT Headlamp assy. I have to discuss about it. Thank you once again for your cooperation. I appreciate it. Best regards, Aliya A

Excellent service. Efficient and quick. My car looks wonderful. Janet Barry is a pleasure to work with.

Mike was fantastic. He communicated with me every step of the way. Many thanks for a quick repair.

I had requested a second spot on the car be buffed out and was told it would be taken care of and it wasn't. I also had all my loose change in the vehicle taken. It was only a few dollars but still, come on...

Wiring harness left hanging out of the back side quarter panel. Rattling sound from somewhere under the truck that was not there before and I was told the rattle was a heat shield and would not be covered so I took the loss and traded the truck in for another truck because I could not miss anymore work. Completely dissatisfied.

Thanks for the updates while the car was in the shop. The process was easy, pain less. Product was delieved on time! Quality work was done! Thank you

I really appreciated the daily updates about the progress on my car. The work was excellent and my car looks brand new! Thank you so much :)

Staff was very attentive and kept me updated on the progress of my car repair. I would use TriState again.

My estimator was very helpful and easy to work with. I also appreciated all of the phone and email notification updates.

the absolute best service ever. thank you so much

this was my 1st accident requiring my vehicle to be repaired..i did not know the required procedures and everyone envolved tri state and usaa took the time to walk me thru the process and answered all my questions when additional damage was uncovered I was in the loop but all was taken care of and nothing was required on my part..in my opinion both the shop and the office work well together

Tony, called and emailed daily updates. He provided excellent customer service.

Did a nice job and clened my car besides. Joan P

I sent my vehicle to TriState to have it repaired as it was referred to my by my carrier. While in looking at the overall repairs it looks to be done well, the service I received was less than satisfactory. My vehicle was towed there on 7/19/16 and I had not received a follow up call on my car by 7/21/16 to review any supplemental damages. When I called I was informed they didn't even know my vehicle was there. Followed by where is the estimate at, well it was in the front seat of the car on the passenger side. To my knowledge this seems to be a normal and logical place that most adjusters place their estimates and the body shop will pick it up from there. After all it was sitting right in the seat of the car, but you would have to know it was there and look in or at it to know such. After 21 days of repairs (4 of which no work was done) the vehicle was finally repaired. I arrived to pick up my vehicle and found it under a tree, littered with catapillars, ants, spiders, etc. The inside of the car was dusty and the TPMS light was on (an issue that was not there before the accident). Well, it was sitting there waiting on me to pick it up damage free, but what a less than stellar way to pick up my car that I have missed for 3 weeks. Interestingly enough the email update that said my car was ready to come, really wasn't ready to come home. The repairs were just over. The gentleman did offer to wash it off right away, but I had to get to the office and start my work day. In addition my insurance company is now willing to cover getting my car detailed, but I wasn’t advised by the shop it that is okay to do with the paint work that was recently done. Typically you have to wait a certain number of days prior to a mechanical washing with recent paint work. But hey, I’m not sure how long that would be because no one told me. I got a blue folder, waited for my adviser, walked around “A Bugs Life” vehicle and had to actually get on with my day because I can’t wait all day for service that should have happened before you even called me. I didn't build in time or anticipate that I needed to wait around some more to actually have a repaired and cleaned car. I called the same day to advise the TPMS light was on and that I wanted it looked at, the reception area advised they would tell the service handler and he would contact me same day, well that didn't happen. I called back the next day and finally got a call back. Lucky me, I get to go take some more time to get the finishing touches done on my vehicle. Sensors repaired, air in my tires, and may be even a real wash and no insects or tree sap in tow. Being an insurance professional myself with over 6 years in the business, I truly am disappointed that this is the service that customers may receive after we contract work out to a shop that should be a representation of that carrier. Customers look for not only the car to be fixed, but returned to them in a condition that shows that you respect and value that vehicle as much as they do. Thank you for letting me know that you respect and value your customers and the contractual agreement you have with my carrier to ensure that their customers are taken care of during their recent loss.

Everyone I met was very efficient, competent, courteous & friendly. Everything was handled very professionally & very quickly. When I dropped my car off & dealt with the adjuster & Enterprise agent, I think I was out of there with my rental in 15 or 20 minutes. My husband & I were very impressed with your service & customer responsiveness. I was particularly impressed with the service updates for how the repairs were going. Very good service.

Good service overall

Timely completed

This is the 3rd time I have used you for repairs. Incredible outstanding service every time with fast repairs and friendly people.