Slow communication, longer to completion than expected. However, as expected work quality was excellent
10/19/2016
Wanda B. VERIFIED CUSTOMER
Vehicle Make : Jeep
They did a very nice job and very friendly
10/19/2016
Howard C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work was done right Never keep informed like you have done before
10/18/2016
Ye L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Like the update calls and emails!
Thank you!
10/18/2016
Alexis D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I appreciate that you took great care of my truck . Great work and washed the trunk like i got it from the dealership. Thank you
10/14/2016
Arlene M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The continuous updates were welcome and provided a sense of security that what needed to be done was being handled professionally and expeditiously.
10/14/2016
Taressa C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your team had a wonderful attitude which is not seen much anymore in customer service. It was great to get information as well on the progress of the repairs. Thank you for giving such good service.
10/12/2016
Christina M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service on the car was excellent. I appreciated the updates on the progress of the repair.
10/9/2016
David Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work and done very timely manner. Also like the daily updates on the progress.
10/9/2016
Mattie H. VERIFIED CUSTOMER
Vehicle Make : Honda
I was really impressed with the swiftness & professionalism of service! The body repair technicians did a wonderful job. The only problem I encountered was the reluctance of one of your adjusters (not the ones who helped me) to request that I procure my damage license plate. I needed the plate to turn into MVA to get a new one...he was annoyed to be asked for such a request.
10/8/2016
Brian M. VERIFIED CUSTOMER
Vehicle Make : Ford
Tony did a great job throughout the entire process!
10/7/2016
Mark D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tony was great! He kept me informed, he was polite, professional and great and I couldn't be happier!
10/7/2016
Dalton P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thought the staff was very professional and the one stop (drop car off and pick up rental) was just what I needed. Everyone took care of everything and got me on my way in a timely manner.
10/7/2016
Leon S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service. On time delivery. Job completedescription accurately.
10/6/2016
Drucilla R. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I received my car repaired, however a new issue surfaced due to the bumper being removed from my vehicle. My parking sensors no longer work and my car beeps each time I go from park to drive. I called Tristate to tell them of this issue and was told they didn't do it. After I said I have no reason to make it up, I was told to bring my vehicle back in, which I will do. I do not feel like having to prove that this issue was not caused by Tristate. This is a total inconvenience. I now have to take time off for a problem that DID NOT exist before I brought my vehicle in.
10/6/2016
Annette M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
My muffler pin is broken and it fill like my Suv is off line. What do I need to do to get this repaied?