Odor inside the car is terrible. Seems like toxic fumes are coming inside the car from the repaired doors and/or parts. I have my kid that is breathing that along with all my family. It is terrible and I may report it. There was no warning about that neither verbal or written.
Also the car is not breaking as it used to. It takes a while to actually stop completely.
11/4/2016
Peggy S. VERIFIED CUSTOMER
Vehicle Make : Acura
Bad news: my car was hit in the parking luck. Good news: The person who hit me left a note with her REAL number and name and reported the accident. GIECO and Tristate Collision made the process as easy as possible with one stop shopping. It looks like the repair was done well.
11/4/2016
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Tony kept me up to date at least once a week on the status of the repair.
11/3/2016
Lauren J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was called at 4:45pm to be at the collision center to pick up my vehicle and I only had 45 minutes to let my manager know that I had to leave early and pick up my vehicle and that put me in a bad situation with my employer along with rushing down the street in rush hour traffic. When I arrived to the body shop I walked up the the Geico side and had the door shut on me and locked which was frustrated due to rushing so much, along with that I waited up front and was checked out by a helpful young lady she handed me my keys and told me my vehicle was out back with nobody to go over the vehicle with me to make sure that I was satisfied!? Along with that I seen a part of the front bumper dangeling down and not attached witch put a lot of concern about the work on my vehicle. I feel like if it was too late to pick up some should have seen me the next day to give me the customer service that I should have received, I am not satisfied with the service.
11/3/2016
Wilmer Z. VERIFIED CUSTOMER
Vehicle Make : Scion
Made a scratch on my cars exterior and also interior by the door
11/2/2016
David H. VERIFIED CUSTOMER
Vehicle Make : Toyota
High Quality work, efficiently done! Thanks to Tony for keeping me well-informed on status of repairs.
10/31/2016
Merrill A. VERIFIED CUSTOMER
Vehicle Make : Toyota
You all handled the repair very efficiently.
10/30/2016
Richard B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service was prompt and efficient
10/30/2016
Thuc T. VERIFIED CUSTOMER
Vehicle Make : Honda
Car was not done in time. And when I did pick it up there were parts missing and parts of the car was not put back together. And now there is a permanent residue on my hood and windshield. I will return it to have repaired once again but will talk to my insurance comapanu to see if I can take it somewhere else.
10/30/2016
Elaine P. VERIFIED CUSTOMER
Vehicle Make : Honda
Exccellent service from beginning to end.
10/29/2016
David B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tristate kept me well informed daily on the status of my car.
10/28/2016
Fatima R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I picked up my car last night after they called me for pick up and the paper work was not completed correctly, so I had to stay for more than 30 minutes for them to re-do the final papers. In addition, I just saw a deep scratch on the front bumper's left side which was not there before. I called the store about it.
10/28/2016
Theresa L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm speechless that in today's time there is quality work that is guaranteed. Not just for a few days or months but for the life of the vehicle. Thank you! You are confident in the expertise of your workers and the quality of work they perform. In these times that is rare. All of you at Tri-State Collision make this a better world! You should be proud. Again, thank you!
10/28/2016
Michelle G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Anthony was great with keeping me updated on the progress of my vehicle and was very friendly. Thank yoU!
10/27/2016
Dawn R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair process was very quick and the updates were appreciated.
10/26/2016
Eileen D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very very easy. They picked up my car. Sent me updates regularly. Car looks good and entterprise next door
10/25/2016
Karen R. VERIFIED CUSTOMER
Vehicle Make : Honda
Communication was awesome
Speed of service was great
Everyone was friendly and helpful
10/24/2016
Peter M. VERIFIED CUSTOMER
Vehicle Make : Honda
My automatic side doors are not closing since I got my van back. I'll be calling to talk to someone about it.
10/24/2016
Cameo A. VERIFIED CUSTOMER
Vehicle Make : Honda
Tony my repairman was very efficient and communicated often on the status of my car repair. I would surely recommend Tristate because of his customer service. I given him 10/10 for excellent service
10/22/2016
Diana L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
This is my second time brining my car to trust are. I have worked with Mike **** both times. He has excellent customer service and keeps customers updated. He makes himself available for any questions. Great job by the repair shop on both occasions. I will definitely recommend.