Excellent service!! Great job! I am impressed. Don't want to be in another accident to have the opportunity to see you again, BUT - Very Appreciative for what was done to restore my car to its ultimate condition! ! Highly recommended :-)
8/24/2017
Mark T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate you accommodating my schedule and honoring the warranty. Your receptionist could have been nicer and more cordial.
8/24/2017
Mi &. VERIFIED CUSTOMER
Vehicle Make : Acura
I'm very satisfied
Thank you Tri State collision center
8/24/2017
Ocheneta A. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was easy straightforward and fast. I really liked getting updates at every single stage if the repair process. Kudos!
8/23/2017
Nicholas S. VERIFIED CUSTOMER
Vehicle Make : Honda
The entire experience was fantastic from start to finish. Your team worked with my insurance company (USAA) and took care of all the paperwork; my car was approved for repairs when I walked in. All of the staff was pleasant, but Tony was outstanding. He was the one who managed my claim and repairs. He contacted me everyday to let me know how the repairs were progressing. His proactive approach to taking care of my car made me feel good that I chose the right place.
I made everyone in my office jealous because every day I would tell them about my experience and they would tell me to stop bragging. They would respond with their own experiences with other repair facilities and how they would be passed from person to person and not get answers to their inquiries about their car.
Not me... I never had to call because I knew Tony would call and let me know how my baby was doing.
Thank you all, but major Kudo's to to Tony!!!
Nick
8/23/2017
Catherine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The side of the car Tristate repaired looks like new. Very convenient having the GEICO claims office, rental car office, and body shop all at one location. Thank you for doing a good job!
8/22/2017
Marta M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repeat customer quality work and always in time
8/19/2017
Lucille D. VERIFIED CUSTOMER
Vehicle Make : Toyota
100% satisfied! Very impressed with the high level of service. Plus, the work performed is perfect. Thank you!
8/18/2017
Memphis C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks for the excellent workmanship, prompt, courteous attention, and going the "extra mile" to put us at ease.
Happy days! Thank you.
Memphis and Diane Ceepda
8/16/2017
Mclawrence D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The TriState represenative Mike **** was excellent! Kept me well informed. I really like the update emails. The Enterprise represenative Phillip Merced was also very helpful and did not have me waiting long for the rental.
Tommy Kilgore with GEICO is who I have issues with. Although he was able to finally approve the repair on my hatch (still not sure why I had to fight to get it repaired after being rear ended), He called me to inform me my truck was ready. Upon inspection, I saw that there was no hitch cover for the rear bumper that was replaced. I inquired why and he stated that there was not one when the car was brought in. The car was rear ended...there are still other pieces of my rear bumper at the accident scene as well as the hitch cover. Does not make logical sense to me...and judging by the responses of his co-workers it didn't make sense to them either. I was told to call today (Aug 15, 2017) to pick it up but it's still not ready. No ETA given. Very Disappointing
8/15/2017
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tony ****, Estimator, TriState (McGaw Court, Columbia, Md) and Mark Kelehan, Jr., Enterprise, provided the best/fastest service during the time my car was being repaired. Great experience...thanks!
8/14/2017
Mary S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The trunk no longer closes properly. We expected a repair that made our car "as good as new." That's not what we received from your company. Very disappointing.
8/12/2017
Joe C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Yes
8/11/2017
Gary G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
First of all, the work is always fantastic! Next, the employees are always very friendly. I really appreciate the timely progress updates and the close adherence to the promised schedule. It is also very helpful to have the close working relationship between Tristate Collision, Enterprise, and USAA. Another job extremely well done by all three companies. Thank you for caring enough to get it right!!
8/11/2017
Herman Joseph. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you to Tony.
8/10/2017
David G. VERIFIED CUSTOMER
Vehicle Make : Honda
Mike is so nice. Car looks great. And the ladies working at the checkout counter were so very nice to me when I showed up a few minutes past 5:30 to pick up my car. Thank you!!
8/5/2017
Mike N. VERIFIED CUSTOMER
Vehicle Make : Honda
It was one of the best places I ever got body repair work for my car at.
8/5/2017
Matthew G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Will be a return customer for sure--Tony was great; thanks!!
8/3/2017
Joshua H. VERIFIED CUSTOMER
Vehicle Make : Honda
Through multiple collision repairs, Tony m and crew have been phenomenal at giving accurate pricing, customer service, and overall tremendous experience. Been coming to them for close to three years. Wouldn't go anywhere else.
8/3/2017
Susan E. VERIFIED CUSTOMER
Vehicle Make : BMW
Tony was my POC for my car while it was being repaired. I received daily updates on the status of the car which was very helpful. Additionally, when I had questions, Tony responded quickly to address my questions. My car ended up being completed early, which was great. All the work that was done on the vehicle has brought the car back to her previous state, like there was never an accident. Thanks for taking such good care of the vehicle and your customers.