Please return seat and steering wheel to the position it came to you.
2/2/2018
Kevin S. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication! Loved the daily updates. Car looks fantastic!
2/1/2018
Samuel M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Tony, u d man!
Thank you, job well done.
1/31/2018
Gina H. VERIFIED CUSTOMER
Vehicle Make : Ford
QC needs improvement.
I arrived to pick up my vehicle. Paint and body work was good? Only one headlight of the four worked. I got their attention and and they took it around back and did something to make it work. I was told that it was “Checked” and was working fine at that time. So left and got to the road and my left turn signal didn’t work. I turned around and brought it back and it turns out the pigtail connector tabs were broken on both front signals and the left one had come unplugged. But this was “Checked” and “Working” at the time the repair was completed. Headlamps,...Turn signals, all “Checked!?”
Anyhow, I spent about an hour wasting my time and now I need to return to have the pigtail connectors that were broken installed. So an hour to fix things that were broken at the time of receipt of my vehicle and another hour or so once I drive out of my was to return for the next repair...
So 2 hrs or better of my time and your hourly rate is $55.00 per hour it would seem that I should get a check for $110.00 for wasting / hours of my time.
Thoughts?
Like I said, body work looks good, QC is less than acceptable...
Dave
1/28/2018
Mary E. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for communicating during the process and for completing the repairs early.
1/27/2018
Jacqueline T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tristate has always done a great job on fixing all of automobiles. I would highly recommend then too all my friends.
1/27/2018
Edward F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Updates given work complete a day early. Friendly staff
1/25/2018
Eastand R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Work was done well.
1/24/2018
Mary L. VERIFIED CUSTOMER
Vehicle Make : Kia
Job well done indeed. Timely and everything is in good working order. Thanks
1/24/2018
Scott R. VERIFIED CUSTOMER
Vehicle Make : Honda
I was always informed of progress and the work was completed ahead of schedule - thank you very much!
1/24/2018
Charlotte V. VERIFIED CUSTOMER
Vehicle Make : Ford
Tony was wonderful. He kept me informed and listened to my concerns. I will bring any future work to him. Thanks
1/21/2018
Malinda L. VERIFIED CUSTOMER
Vehicle Make : Ford
From the moment I walked in the door, completely frazzled from just being rear-ended, you guys were awesome! I apologize that I don't know the woman's name up front, but she is amazing! I had no idea what I was doing that Friday night when I walked in. I really didnt expect you to be open. She not only took care of the truck stuff but took the time to listen to me when I felt like my world just fell apart. Then Tony took great care of me from the initial estimate all the way thru til delivery. He kept me updated the entire time so I always felt comfortable knowing what stage of repair my truck was in and how things were going.
I will absolutely recommend you guys to anyone. Thank you so much for making a difficult situation not so awful. Thanks to you guys, I was able to relax and focus on everything else in life knowing you had my truck under control!
Thanks again! You're awesome!
1/20/2018
Kurtis I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for the constant feedback, it really made me feel in the loop and could coordinate life activities.
1/19/2018
**** N. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very pleased with the completed work that was done on my vechile.It was show room new.The staff was excellent.@TONY
1/17/2018
Paul H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tiny kept me updated daily on my cars progress which was awesome. The finished job was perfect and it was on time as promised. Hope to never have car damage again, but if I do I will definitely use you guys again. Also liked how you worked seamlessly with USAA.
1/13/2018
Afryea L. VERIFIED CUSTOMER
Vehicle Make : Honda
I would suggested have an organized waiting room .
1/12/2018
Latisha W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tony was great! He was attentive and responded to my questions and concerns politely and quickly. He also ensured that I remained informed throughout the repair process. The work was extremely well done and I cannot tell the difference between the repaired area and the original paint. I will return soon to have the other nicks and dings properly repaired.
1/12/2018
Timothy L. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciate the regular updates via email and calls from Tony, not just daily, but sometimes more than once a day. I was helpful to know the status of the repairs and to have some idea when they car repairs would be done.
1/11/2018
Neal G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Tony **** was so helpful, so kind, so expert in our repairs. Fully Satisfied. Will recommend Tri-State Collision Center every time.
Neal G