Great at updating and providing excellent customer service
2/24/2017
David W. VERIFIED CUSTOMER
Vehicle Make : Toyota
GREAT JOB, I'm completely satisfied as always.
2/23/2017
Angel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I could not be happier. This has been by far the smoothest transaction between USAA and CARSTAR. Jerry and his staff were extremely helpful and informative as to what was being done to my vehicle and when I was getting it back. Thank you for your service.
2/21/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Ford
I only say no cause I still am sure how it's going to turn out in the long run. I have only had it a few hours before you sent me a survey. If I said yes and 3 days later I noticed something wrong I just gave anyone who reads this false security In The work being done. So not that the work is bad. It's just to soon for me to judge and feel good about saying yes it's good.
I thing I didn't like was that not one time did anyone call me after the Initial call. I never knew what was wrong with it until I picked it up. Except the little bit the insurance was able to tell me. And I still don't think they really looked at the whole car. Just where I was hit. I made a joke about my door being ok and he looked at me all confused. But if he truly looked at the whole car he would have had no problem saying yes even though it was not what was hit. Besides the fact it's the part I was slammed into. Who knows I could have broke something inside the door. But again was never looked at. So who knows right now.
2/16/2017
Christine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a great experience and I would definitely go back in the future if needed.
2/10/2017
Jerome H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Yes, job well done. Looks new
2/9/2017
Verna H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job on my car! Friendly service! Thank you for fixing my car! I will refer you to a friend!
1/21/2017
Sharieka B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Hi-tech always do a good job with my repair
1/19/2017
Shakira S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service and friendly workers
1/18/2017
Lonnie A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
this place had great customer service and was always answering my questions!
1/14/2017
Lorenzo J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Absolutely without question the best experience I've ever had with any auto related issues...CARSTAR has set the bar...personnel were courteous..knowledgeable..professional & efficient..I will highly recommend them to anyone who will listen
1/10/2017
William A. VERIFIED CUSTOMER
Vehicle Make : Kia
Very happy for the support that Carstar customer service rep and the repair shop on repairing my car.
12/12/2016
James E. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great Job
12/7/2016
James W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Awesome service, always kept me informed about the repairs
12/1/2016
Marjorie P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job with my vehicle
11/22/2016
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent work! Good communication and got everything done ahead of schedule. They were even kind enough to provide a loaner car.
11/16/2016
Dominic S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I loved the speed that repairs were started and subsequently completed. The service and updates were excellent.
10/23/2016
Dat T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Amazing work, as always! You guys are awesome at keeping us updated on how the repairs are going!