Brian and evryone were very curtious and professional. It was a pkeadurable experience.
9/11/2015
Ashaunta A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The team was professional and very responsive to my questions. I don't know if it is standard, but it would have helped if they had communicated to the rental car company that they had picked up the extra day of rental coverage. In the end, they did make the call, but after I called them, the rental car company, and the insurance company to get us all on the same page.
9/4/2015
Frank P. VERIFIED CUSTOMER
Vehicle Make : BMW
From beginning to end, it was a great experience. Jessica would call me with updates all the time. Brian call me to follow up, and Alfonso took great care of all the last details.. Great teamwork. Nice and pleasant office environment.
Thank you,
Frank P
9/3/2015
Darryl S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome customer service. Above and beyond my expectations.
8/28/2015
Alisa M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Pretty seamless. This is my second time dealing with Seidner's, and both experiences were great. Very competent people working there. Friendly also.
8/27/2015
John L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I always use seidners for my auto repairs. I'm very satisfied with the work and professionalism of the staff
8/23/2015
Clayton A. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was well pleased with the work done on my son car. Your representive Brian did an excellent job and we received the car back in timely manner
8/21/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : Ford
I have to admit you guys did an outstanding job I've had people tell me it looks like it better than when it was new in the future any other repairs will be done by your team thank you
8/20/2015
Michael F. VERIFIED CUSTOMER
Vehicle Make : Jeep
The entire team is truly customer service orientated. Everyone I had contact with had a smile on their face, even on the telephone it was evident a smiling happy person was assisting me. The first point of contact person, Mercedes, I think, never faied to offer me coffee or water and even asked my permission to go over paperwork. Rather than to tell, she asked. Jessica explained exactly what to expect, kept me informed every step of the way, and consistently went the extra mile to make sure the process was as she promised. The epitome of great customer service. She, nor anyone else on the crew ever assumed it was okay to address me by my first name, and it would have been, but it was always Mr. Ferlisi. How professional. How out of the normal in today's world. Oh, and my vehicle, it was delivered back to me just as expected, like new again. Thank you.
8/19/2015
Christian R. VERIFIED CUSTOMER
Vehicle Make : Nissan
the repair done to my car was fine, I suppose it was the best I could expect. My displeasure is with the way my vehicle looks like it was handled. I've worked hard to maintain my car in top condition and in the time it was in your shop it feels that all my efforts went to waste. I found several blemishes on my interior panels, dirty/greasy fingerprints and smudges along my roof liner, compound splatters on my car seat and the moldings surrounding the drivers side window scuffed, scratched and stretched out. It's frustrating yet I don't know what I could expect Seidner's to do to make my experience any better at this point. In all honesty I feel like I'm driving a used car now. I brought my business to Steve because I am a former employee and I had faith my car would be in good hands, I guess I'll have to reconsider where I take it in the future.
8/14/2015
Norman S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service! And a very polite staff!
8/14/2015
Jillian S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The original completion date was moved up by a week to August 10th and then missed by 2 days. We picked the car up today August 12th and will have to return tomorrow because the fuel gauge doesn't seem to be hooked up.
8/13/2015
Ruby H. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for the awesome service ????
8/12/2015
Jan K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great customer service. Staff were very friendly. Job well done.
8/12/2015
**** O. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very happy with your service team and the repair itself. Excellent work, thank you!
8/11/2015
Jason H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great except the surprisingly early completion which messed up my meeting schedule at work that I re-arranged after the update on Friday morning (57% complete, on schedule for 8/11 completion with the next update on Monday, 8/10). However, a surprise message came after 5 pm on Fri, 8/7, that it would be done on Sat. -- the day that I had a pickup at LAX. In addition, I had to re-arranged all my meetings again in order to pick up early on Mon as I was told I may be charged for a fee for late pickup.
8/11/2015
Jim D. VERIFIED CUSTOMER
Vehicle Make : Toyota
All around customer service was great. I felt like my concerns were always of importance to the staff and follow-up was great! That's why I keep coming back. Thanks to all.
8/8/2015
Clyde W. VERIFIED CUSTOMER
Vehicle Make : Kia
I was very pleased from start to finish. The GSR staff Mercedes,Christine and Ellen were very friendly and on the **** in every aspect. Brian Mendez was awesome and kept me updated throughout the entire repair process. The quality of work was
outstanding.
8/8/2015
Scott S. VERIFIED CUSTOMER
Vehicle Make : GMC
Customer service is outstanding!!
Carlos (manager) and his team kept me updated on the progress and even made things better for me when things were not going as planned...
Thanks you..
8/8/2015
Barbara P. VERIFIED CUSTOMER
Vehicle Make : Honda
Car was promised at 5:00 but wasn't ready until almost 5:30. Normally this wouldn't be a problem but I had to be somewhere at 5:30. I was emailed that I would be called if car was behind schedule, but I wasn't called. That was the only problem. Fonzi has great customer service skills.