I appreciated the text updates. The car looks great. Thank you!
11/10/2018
Carl A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Quality and timely estimate whoa have was accurate and detailed.
11/8/2018
Ryan K. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Looks great. Thank you
11/1/2018
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very good jpb
11/1/2018
Lisa M. VERIFIED CUSTOMER
Vehicle Make : Nissan
My driver’s side window doesn’t automatically roll up with one touch anymore. I have to hold the button in order for it to roll up. The passenger side rolls up with one touch, but not the driver’s side. I don’t feel comfortable to complain because the people over there looked upset when I made a comment about something else that I had questioned.
10/24/2018
Barbara M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
promised to get my car earlier than expected
10/20/2018
David R. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job!
10/20/2018
Teresa H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very polite
Clear communication
10/18/2018
Bradley.huw Davies,chelsea. VERIFIED CUSTOMER
Vehicle Make : Honda
The service/staff at Mike's were great, and from what I can tell the work is good quality. The only thing I'm not too happy about is that I was originally told the car would be done on Friday, but it was not done until Monday night, which I would not care about the extra time except I had to pay for the rental car for 3 extra days. Because Mike's is not open on weekends, it wasn't just one extra day of fees, it was 3 extra days, which really adds up
10/16/2018
Johan V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your service was professional, quick and friendly. Many thanks for a good experience!
10/12/2018
Martha K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Mike’s is professional and great to work with. We only take our cars to Mike’s in Lafayette.
10/10/2018
Jill W. VERIFIED CUSTOMER
Vehicle Make : Acura
Brian Tilley was very helpful and responsive!
Including following up multiple times with the person responsible for paying.
Thank you!
10/9/2018
Rudolph R. VERIFIED CUSTOMER
Vehicle Make : Nissan
We were disappointed with the length of time it took to repair what seemed like a relatively small repair. Then, the already long time, to us, was pushed out twice so that we had to keep readjusting our schedule. Maybe it would be better to overestimate the time and then deliver the repaired car early. Other than that everything else was great. Friendly, courteous service, the car looks great, shiny and clean, and the repair was well done, no sign that anything ever happened to it! I have only praise, no complaints re everything except needing to wait an extra 24 hours to get it.
10/5/2018
Paige.laura A. VERIFIED CUSTOMER
Vehicle Make : Honda
Happy with the result and appreciated the periodic updates on the repair status.
10/4/2018
Christina K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service. Love the text updates honest prices.
9/29/2018
Yuman C. VERIFIED CUSTOMER
Vehicle Make : Honda
I came to the shop because your shop did an excellent job fixing my car last time. I came back and thought I could trust you with my car again. Everything was great until I had to pick up my car. No one from your shop called and let me know when the car was ready to pick up. I had to call twice to ask if my car was ready for pickup.
There were still scratches on the rear bumper, and your associate argued that my car must have got hit again right after I left the shop. I know for sure no one touched my car within that hour and there’s no way it got rear ended again.
Your shop was unable to repair my rear bumper and bring it back to the original condition. I was suggested to use a reconditioned bumper, and was promised it will be the same as the OEM bumper, but your shop did not deliver the promises.
There were also sratches inside the trunk door did not get touch up.
Your associate agreed to retouch the trunk door, but refuse to replace the rear bumper. I’m very disappointed and will not be using your shop anymore.
Yuman C
9/28/2018
Alice L. VERIFIED CUSTOMER
Vehicle Make : Honda
The work looked great- blending of paint color, removal of scratches and sent - I couldn’t tell there had been any damage. On top of that, Brian explained everything clearly and was able to patiently explain in layman’s terms when necessary without me feeling that he was rushing me through it. They did everything we talked about just as he said they would.
9/26/2018
Paul S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Bumper perfect. Good job. Thanks for cleaning interior
9/23/2018
**** H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very pleased with the quality service we received from your staff. Will recommend your firm to friends.