Keenan Auto Body, an Abra Company - Middletown

The truck looked and drove great when I picked it up. After getting home I realize the e-brake did not work. I called Drew at Abra of Middletown DE and he got me back in that afternoon to make it right. Thank you!

The vehicle repair area looks like new. Well done!

Yes so far we just got the car back this morning

Dear Abra Auto Body, Re: Unsatisfactory Repairs (claim #: 015xxx-****-xxxx66-01) (Work File #: 06520a47) On April 11, 2018 I dropped my 2016 Ford Focus off to your auto body shop for repairs. The repairs were completed on May 11, 2018. After picking my vehicle up on this date, I immediately had to turn around due to severe flapping under the vehicle. The mechanic addressed the issue and stated a “push pin” was missing from under the vehicle and he fixed the problem. Upon returning home with my vehicle I further inspected the repairs and found multiple problems that will need to be addressed. Please see below: The painted bumper has dirt and ripples in the paint. The driver’s side headlight that was replaced has scratches on it and is dull and dingy. (picture **** attached) The rain visor on the drivers side window is broken. This was not broken prior to going into your shop. (picture 2 attached) The plastic pieces/fabric on the inside above both front windows and the headliner cloth have greasy prints on them. (picture 3 attached) There are gaps on the inside dash/near the glove box and center console. (picture 4 & 5 attached) The air filter box was not screwed down/secured. (picture 6 attached) Opened the hood and found a couple of bolts missing (on both sides) on a part replaced behind the radiator. (picture 7 attached) Clear paint bubble on the hood of the vehicle. (picture 8 attached) Gap on the drivers side hood. (picture 9 attached) I look forward to this matter being remedied. Thank you, Jennifer Heitz ****-****-xxxx cc: Geico Insurance Company Attachments: Pictures **** through 9

Friendly and courteous staff

Thank you so much.

Drew did a nice job of keeping us informed of the repair process along the way...Only issue seems to have been on the parts availability to complete repairs in a quicker fashion, which would be a KIA problem....Thank you for all your communication with us.

Not perfect but close. Had a little bump m/divit

Great customer service!

Fast service. Great customer service. Will recommend to my family and friends

friendly atmosphere - kept me updated - great work

Friendly and professional

Everyone was very friendly and helpful particularly Michael **** who started the process with me but then went on vacation. The work that was done was top notch and John who took over for Michael was also very helpful. The biggest and only problem was that you had my vehicle for 17 days. I was told initially it should take one work week and then amended to early the following week. Having my vehicle in your shop for17 days was a great inconvenience and caused me to incur some hefty car rental fees. Again, everyone I dealt with from start to finish was courteous knowledgeable and professional and my car looked outstanding. It just took way too long!

This car is leaking oil all over my new driveway also the car shakes when the brakes are applied

Thank you for taking care my means of transportation! Great job and the gentleman that worked with me was very polite and very funny and I appreciate the fact that he made me feel comfortable about leaving my vehicle I don't remember his name but please thank him and also the front desk clerk was also very nice and I like the fact that she greeted me when I walked in and that makes a difference

Job well done! Thanks

I sent a reply email earlier this week. Superb experience with Keenan and Geico. Many thanks!

The work was great thank you and the team members for fixing my hondagreat team

Super quick! Car looks great!

Excellent service and repair...Beautiful work you've done on my truck..Thanks. I will refer anyone I know to this company..Thanks again Keenan