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Real Reviews from VERIFIED CUSTOMERS
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Toyota
We've got a new body shop now! Terrific & fast service & we loved the email updates!
3/11/2016
David L. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was appreciative of the constant communication regarding the status of my car repairs. The completed work looks great.
3/10/2016
Reiko S. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate the update throughout the repair process. The repair was done beautifully. thank you for your help during this stressful time.
3/2/2016
Courtney D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Megan the receptionist is absolutely amazing at doing her job. I felt completely comfortable calling and asking questions to her. Loved the reminders of the updates on my cars. Couldn't ask for better service.
3/2/2016
Brian H. VERIFIED CUSTOMER
Vehicle Make : Nissan
It's already arranged
2/28/2016
Ted P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Kayla was wonderful!
2/27/2016
Andrew R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was told my vehicle would have been done in 3 to 5 days, it took 8 days. I received e-mails saying it was going well with no delays. The last e-mail I received was that they were on the "last mile". So I emailed Keenan's that I would be the next day to pick it up. That's when I got a call saying that they were running behind and it was going to take a couple more days. When my car was finally finished and picked it up I noticed my spare tire in my trunk was not put back in its proper location, so I had to put it back in its spot in my trunk. I also noticed a peg was broken on my rear hack, which I'm waiting for the replacement part to come in to get fixed.
2/25/2016
Carter A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job folks! Keep up the awesome work
2/25/2016
Brent B. VERIFIED CUSTOMER
Vehicle Make : Ford
excellent service and customer focus....
2/24/2016
Kevin P. VERIFIED CUSTOMER
Vehicle Make : BMW
The staff were very professional and nice to deal with through this process. I have used your company in the past.
2/24/2016
Laurie G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great staff
2/23/2016
Harry H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very Satisfied..
2/21/2016
Anthony S. VERIFIED CUSTOMER
Vehicle Make : Ford
This is not a fair question. I am very pleased with the experience with Keenan, and will recommend you to everyone I know. Meg and the manager (Tom?) were outstanding in their customer service and very sympathetic to the reason I was there. That said, there were two hiccups: ****) Before I even dropped off my car to be repaired, I received a phone call from someone in the shop saying my repair was completed and I could pick up my car. 2) When I did pick up my car, the right rear door was out of alignment and had to be sent back into the shop twice to be corrected. This only delayed me about 30 minutes. Neither one of these was more than a small nuisance, and does not impact my opinion of your shop or staff. Although, I probably will caution people to carefully inspect their car when they pick it up, relaying this experience. Bottom line, I would give you a 95 out of 100. Meg did a great job managing my expectations and keeping us informed, all with an excellent attitude. Tom exuded customer service and made me feel very comfortable entrusting my wife's car to your care. I knew he would deliver on his initial promise that I would be satisfied with the repair. And, even with the minor issue with the door, he was immediately apologetic and made sure the issue was corrected immediately. He also reminded me several times during my inspection that should I discover any issues after I get the car home that he would make it right. I hope these comments are helpful and that you will relay my satisfaction to Meg and Tom.
2/17/2016
Donald S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excel a ant service car looks like new
2/16/2016
Michael F. VERIFIED CUSTOMER
Vehicle Make : Kia
I didn't get my car back until a month after my accident. I kept getting told it would be by the end of the week, and then it would be another week, and then another week. Apparently getting parts took forever?! And then, when I picked up my car, there were three new scratches in the doors. Keenan has said that they will fix then for me, but this means more time with my car in the shop. AND, this should never have happened! I am not happy at all.
2/15/2016
****S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Left tail light is out again. I'm wondering if accident may have caused a short of some sort.
2/9/2016
Zach L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Car was fixed, clean and the entire process was smooth and easy. Thank you!
2/6/2016
Nichole R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team provided very quick service and very professional! No complaints with the work done to the car,they kept me up to date with the process and were very friendly.
2/6/2016
Karen D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They were a pleasure to deal with and kept me updated along the way. The work done was great! I would not hesitate to use them again.
2/4/2016
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Acura
Thanks for doing such a great job so quickly! The car looks terrific!
2/4/2016