Keenan Auto Body, an Abra Company - North Wales

Job well done. Thank you.

Exceptional customer service. Very nice job on repairs.

I am not pleased. I brought my car home today, but you haven't finished the agreed upon job - and I already paid more than my estimate stated in cash. I will have to bring it back next week for you to finish it. It's already been here a week. This is very disappointing. I do appreciate that the woman behind the service desk and the young man from the autobody dept who helped me were both friendly and professional. Unfortunately, your intake service estimator person was not nearly as professional nor accurate with my bill.

Representatives were very insulting--accusing me of insurance fraud and failing to listen to my questions. I got a lame apology and decided to let them do the work due to the convenience of location and not having to look around further.

The repair experience was professional, timely, and stress free from start to finish.

Excellent!!

95% was top notch but I was surprised that the glass wasn't vacuumed out of the affected area.

The repairs took a bit longer than expected, but things look good and I was very happy with the service whereby the car was driven to me to make the exchange with my rental, since I was some distance from the shop itself.

Very professional

Very impressed from start to finish.

very good work

Everyone was very helpful and caring. I would recommend Keenan to anyone who needs work done on their car. Thank you!!

You were incredibly responsive and made things so easy!

The work looks great, the car was cleaned prior to returning it which was very nice. The only thing i didn't receive was a walk through of the repairs BEFORE I drove away. I would like to have had the opportunity to review the work with someone BEFORE i drove away.

This was my very first experience with your company. However, everyone was so courteous and informative about my auto repair. Kayla is a sweetheart:).

Very Nice & courteous employees. Thanks.

The work done itself seems just fine. The only reason I am not "completely" satisfied is due to what happened at pick up. First, no one walked with me to my car to show me what was done. I just was given my keys to leave. So, once I went out on my own to inspect the car, I noticed the inside was really dirty. It had been raining, I understand. Any previous experience we've had at other collision centers have cleaned out the inside of the cars...even detailed once they were done. Now, my car is brand new and didn't really need it, and maybe you all don't do business that way, which is fine. But, there was a paper mat put down on the drivers side floor. I spotted right away all Of the mud and dirt all over the floor underneath of it and dirt/Jean transfer on my leather drivers seat. Now, if someone put the mat down, they would have seen all of that mud and dirt. We knew it was not mine, as it was a big man shoe print. And I had just had the car cleaned by the dealership before bringing it in. Instead of cleaning it, they left it and covered it up. I went back inside they were nice and they handled it right away and wiped it. But, I shouldn't have had to point that out. With the car being only 3 weeks old when dropping it off, I would have expected it to be in the condition it was (cleanliness wise) in at drop off, if not better. Other than that incident, everyone was very friendly and helpful. Thank You.

unbelievable service. On top of every detail. Always letting you know each day what's going on with the car. Great people to deal with.

I received constant updates as the work progressed. The work was completed quickly and completed on the date promised. The car was delivered clean on the inside and out. I appreciate the valet service and all of the personnel that I communicated with were professional and friendly.

I am quite happy with the results and service. One can never say that Keenan does not follow up. I really like the consistent updates all the way through the process. Kayla is awesome!