Need better communication with customer,when customer calls don't acted like it is a chore to check on vehicle. The only person who acted like she cared was Beth. Other than that l was very pleased by time period to get my truck repaired.
6/11/2022
Karma R. VERIFIED CUSTOMER
Vehicle Make : Subaru
You guys are great, thorough and totally connected to the auto repair pipeline.
4/3/2022
Scott V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repair facility went beyond my expectations! I’m completely satisfied with the ideal carstar! Thank you very much!
3/30/2022
Corey G. VERIFIED CUSTOMER
Vehicle Make : Ford
Awesome job!
3/26/2022
Richard A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication. I did have issues with once o got my truck back I had to go back twice. Once waited on a part and 2nd push pin missing causing part to be loose. I was upset because I wanting to get roof and hood painted. You had my truck for a month and you couldn’t Work it in. Didn’t make sense.
3/5/2022
Jeff B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work keep up the great work
2/24/2022
David M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Mark was awesome. Communicated throughout the process, was very detailed and explained the process very well. He was awesome. Brenda (I believe her name is Brenda) was also great with the claim and getting us in.
2/19/2022
Charlotte L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Representatives were professional and kept me advised along the way.
2/19/2022
Mary R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great communication and constant updates. Very friendly and knowledgeable staff. Thank you!
2/6/2022
Daniel F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good communication. Great service
2/4/2022
Rita D. VERIFIED CUSTOMER
Vehicle Make : Ford
Very helpful great people
1/5/2022
Dennis D. VERIFIED CUSTOMER
Vehicle Make : Ford
Great shop
12/31/2021
Brandi F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you so much to your team who took such great care of my family from start to finish! Would highly recommend you!!!
12/21/2021
Savanah T. VERIFIED CUSTOMER
Vehicle Make : GMC
When I went to go drop off my truck after it not working from previously picking it up, all I was told is that the brake pads were bad and it was my fault they weren’t going to fix it. However I remember before my truck was stolen the brakes were good and the parking brake worked. Little annoyed but I’d rather fix it myself then deal with that again.
12/16/2021
Larry P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
My car was a total. The gentleman that helped me was very professional and courteous overall seems like a great company.
12/8/2021
Timothy R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great Job on all the repairs
10/20/2021
Garry B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Each member of Carstar who worked on our Equinox and with whom we spoke with face-to-face, did a great job. We would recommend your business to anyone needing repairs.
10/17/2021
Mike L. VERIFIED CUSTOMER
Vehicle Make : Dodge
They broke my overhead light and scratched my truck and then tried to hide it by roughing up the finish. Polished it out myself at home. Taking in on 12th for the light cover that got broke.