CARSTAR Ideal Auto Body Littleton

Very dissatisfied with the quality of repair and timing parts are still missing paint job not good.

I am out of town. I havent seen the finished car yet. I would like to reserve comment until i get back in town later this month. I must say though that the car was done exactly when it was promised.

Fast and quality work!

I really appreciated your regular updates to me by text message while my car was under repair. You did a wonderful job repairing all the damage!

Everyone was amazing and they kept me updated the whole time!

Ideal CARSTAR took care of all details on the repair of my vehicle with great care and communication! Thanks for making the experience easy and top quality.

Geico insurance, geico one-stop repair at carstar, enterprise rental there when we dropped off the car, great customer service experience!!! Thank you!!!

Great repair !

It was so easy! Such a pleasure that everything was taken care of and not stressful at all. The car looked new again and I was happy with the whole experience! Thank you so much!

I don't want/need to be contacted. I am dissatisfied with ****) lack of updates pertaining to delayed completion and pickup 2) terrible communication regarding the pickup date/time 3) Car was not washed like I was told it would be (unless the only part of the car that is washed in the trunk that was fixed. While I continued to get duplicate status updates through the car work, there were no clear updates when it came down to the most important update: the date/time of pickup. If I hadn't reached out to confirm pickup on the original scheduled date (Thursday 8/22), I would not have known or probably been notified that the completion date was delayed. Read through the emailed communication and you tell me if you'd be satisfied. When I reached out at 3pm yesterday to confirm my car would be ready for pickup at the rescheduled date/time of 8/23 at 4pm, I got a response at 3:34pm that said "Good afternoon, they are in the final stages of repairs now. Once they get it cleaned up we will contact you; and we can set you up in the after hours pick up if need be today." The scheduled pickup time was 4pm and I planned my day expecting to pick up at 4pm. My time is just as valuable as yours. Satisfactory customer service would be to provide the customer with an updated pick up time prior to the time of scheduled pick up. I got this response at 4:38pm, "If you can get here by 5:45 that would be great! We will have it ready to go for you then!"

I am waiting for Mr. Alton to call me and fix the remaining body part and I can do a better feedback for you.

Everyone was very attentive and repairs were done smoothly and quickly!

Terrific staff!

On time, I was kept updated always, and excellent work.

I am very happy with Carstar. You did a great job and my car looks beautiful. Also, The people working in customer service couldn’t have been nicer. Thank you so much!!! Chris Koeneke

Keep up the good work. Truck looks great.

Very professional team. Kept me up to date. Transition with rental was seamless. Car looks amazing.

Loved that I was updated throughout the entire process. car repair looks beautiful !!! thank you!

There were a few new scratches on my steering wheel's cover, as well as some white paint (?) on said cover that I had to remove with acetone. Driver's arm rest was also a bit dirty, likely from that same person.

Great finished product and kept me update through out the entire process!