Another customer was called a **** by an individual vacuuming while I was in the lobby. She came in after seeing her car wasn't as clean as she hoped and mentioned she expected it to be cleaner and asked for a towel. After being given the towel and exiting the lobby, the employee vacuuming says "well she was a ****" - 4/2/19 around 1630.
Additionally I was unhappy with the color match on my car. It was quite obviously poorly painted. Evidence of bubbles/ orange peel texture in the paint. Over spray on my tires/ rims. Additionally my car was delayed due to it going through "quality inspection" I'm a believer in doing things the right way the first time. If you needed more time with my car to correct these item, then tell me so. Even my car jack was left in the back seat of my car? Why couldn't this have been put back where it belongs? Sloppy.
I had much higher expectations. I haven't had a chance to further inspect my vehicle but will be doing so in the coming days.
4/3/2019
Glennlan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Love the text updates of the vehicle repair process.
4/3/2019
Roxanna R. VERIFIED CUSTOMER
Vehicle Make : Subaru
The color matches perfectly. You cannot even tell that the side was scratched up so bad. Extremely impressed by the work done!
4/2/2019
Alyssa J. VERIFIED CUSTOMER
Vehicle Make : Jeep
You guys were by far the greatest example of customer service I have ever seen. When my rental car company didn’t pick me up in time to get me to work, you jumped in and gave me a ride to work yourself. Thank you so so much for not only caring about my car, but me as a person. I loved the text updates the entire time my car was being serviced and that the entire experience was so easy. I didn’t have to worry about a thing except when to drop off my car and pick it up. I would recommend you to anyone looking to get their car fixed. Thank you Ideal CARSTAR!!!
4/1/2019
Tyler C. VERIFIED CUSTOMER
Vehicle Make : BMW
Probably wont use the services again.
3/29/2019
Patrick R. VERIFIED CUSTOMER
Vehicle Make : Honda
Very quick repair and most important, it seems like a quality job.
3/20/2019
Charles G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every interaction was EXCELLENT
3/13/2019
Troy M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job as usual!
3/8/2019
Elizabeth L. VERIFIED CUSTOMER
Vehicle Make : Ford
I was amazed at how beautiful my car was, I appreciate it all the text messages telling me where they were on the car repairs. Thank you car store
3/6/2019
Michael D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was very helpful and pleasant to deal with. The whole process was easy because CarStar took care of everything. The communication through the update texts was great and very appreciated. Loved getting my car back earlier than expected.
3/4/2019
Michelle P. VERIFIED CUSTOMER
Vehicle Make : Honda
They are awesome!
3/2/2019
Richard P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work! Car was done sooner than promised. If I need a body shop again I will use them.
2/28/2019
Charles W. VERIFIED CUSTOMER
Vehicle Make : Ford
The work is exceptional, very satisfied customer and would have them work on any vehicle needing work.
2/23/2019
James K. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks. Looks great
2/22/2019
Kathy H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great Job! Thank you.
2/19/2019
Ross M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service. I really appreciate the frequent updates so I knew how the work was progressing.
2/19/2019
Ralph M. VERIFIED CUSTOMER
Vehicle Make : Ford
Well done!
2/16/2019
Jean U. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for being so attentive and communicating what needed to be done with my car.
2/16/2019
Jared L. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a great job would recommend them to everyone