CARSTAR Northwest

Everyone was great. Nice and prompt. The car was done a day early. The only thing that we didn't like was we asked to ave the key faub battery changed. They just taped a new one to the key. It is the only key we have and we are afraid of breaking it! But thank you. The car looks great.

Mom and I were very pleased with the entire process

Your rental car process needs to be improved. I received a call from Hertz saying they did not have a car available. So I called Carstar and the woman who answered the phone said, "They don't know what they were doing over there", she said she would find me a car and call me back. But she did not call me back that afternoon so I called Carstar in the next morning and they said they would check on the rental car. I received at least 3 to 4 calls each from Hertz and Enterprise regarding rental car. I was told my the insurance agent I would have my car through Enterprise, but the guy waiting for me with a car was from Hertz. I am guessing from the number of calls I received that possibly 4 to 6 rental cars were set up for me?? Even after I picked up my rental car Hertz called me with another car that was available and so did Enterprise. I was so frustrated that afternoon that I stopped answering my phone. Even though the rental car was a hassle, the paint job was done well. Thank you for cleaning the inside of the car, I did not expect that; however, it did not look like the hatch was vacuumed. The rag used to clean out the car was left in the hatch.

Day late

It was done fast the only problem I have is there was a slight schatch by the plates. Maybe can take a little more time with the job. Over all was good.

Excellent service with a great use of technology. I will refer them to family and friends.

This is the 2nd time I've used your repair service and I'm satisfied.

Very Friendly And Ready To Work With And Talk To.

I greatly appreciate the customer service I received at Car Star.I was able to bring my van in a few hours after my fender bender for an estimate on repairs.It was important to me to have the work done as soon as possible and they were able to have my van back to me in two days. When I picked up my van it looked amazing. They not only repaired my van but it looked nice and clean inside and out. It was also helpful that they were connected to my insurance company and so it was easy to have the insurance part take care of. I will recommend Car Star to anyone who may need to have body work done to their vehicle.

Great job overall.

Terry at the front desk is awesome!