Lack of communication throughout the process, not meeting delivery date (and not communicating that to us), calling to check on status and not getting any information from the people answering the phones, items called out on insurance estimate not repaired, items that were possibly damaged during accident but not written up were not addressed. When asked to give all "10's" on a survey (which I still haven't received) service rep was told that would not happen because of the problems - he then asked before giving low marks call and give him a chance to make it right. Told him we are standing here right now and giving a chance to make it right, but he offered no solutions. The list goes on...Don't worry about trying to make it right, we won't be bringing the vehicle back there for service, I have no trust or faith that it would be corrected adequately. We will be calling our insurance person for further resolution.
5/12/2019
Sandra S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. The car looks like new. You guys are real Professionals Tgank you so much!!??????????????
5/11/2019
Andria C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Drivers side mirror mount is black and it should be silver.
5/10/2019
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Audi
Misaligned passenger fender, one windshield washer wasn't even installed and the washers we're not close to being aligned.
5/9/2019
Steven O. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service, will definitely recommend to others. The young lady who greeted and helped me was very courteous and thoughtful. I believe her name was Vanessa.
5/8/2019
Teresa G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent service !!!!!
5/7/2019
William H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Service King exceeded my expectations from the moment I walked inside and every step of the way till I picked up my car. I am so glad Geico offered them to me. I truly am amazed such service actually exist.
5/7/2019
Kenneth E. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Everyone was very professional and did such an amazing job.
5/6/2019
John K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very efficient and professional for an auto repair facility.
5/3/2019
Tyrinda O. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service and communication skills
5/2/2019
Annie B. VERIFIED CUSTOMER
Vehicle Make : Buick
Amazing service. Very satisfied
5/1/2019
Theresa M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Service King Collision Customer Service in Ocoee was great. From making sure I had alternate transportation lined up and getting me to the car rental agency, to texting me with updates so I could plan to return in time to pick up my repaired vehicle. Thank you for making a collision repair as stress free as possible.
5/1/2019
Charles S. VERIFIED CUSTOMER
Vehicle Make : Honda
Highly recommend Service King to everyone! Great work to go along qith great customer service. From Robin at front desk always welcoming you in to Mike who helped with the vehicle. I had a great experience with this team and would use them again if I have to!
4/30/2019
Maurice B. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Very good
4/28/2019
Molly R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Completely impressed with the efficient and timely communication. Not to mention the great service in repairing my truck
4/26/2019
Malcolm L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for your Awesome Service’
4/25/2019
Jake S. VERIFIED CUSTOMER
Vehicle Make : Dodge
The Service King staff was very friendly and professional. I enjoyed the open communication with my repair after someone rear-ended my vehicle and had it done through Geico Auto Repair Xpress in just one day. Dylan and Mike were awesome.
4/25/2019
Athlyn F. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for your service and your courtesy, I am well pleased
4/25/2019
David G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Exceeded expectations. Receptionist was able to call insurance for a different rental car when the pre-arranged one did not show up. Incredibly knowledgeable, empathetic, and nice. Rick was also very nice. Went over all details. Car was done earlier than quoted. Team definitely over-delivered on their work and promises.