Overall I had a great experience with CARSTAR Berlin. From the moment I walked in I was greeted and informed on the process of getting my vehicle repaired. I was also present during the walk around my vehicle which also made me feel like I was a part of what was next to come. From there an associate called for my car rental to pick me up and they arrived minutes later. I was also constantly informed via email of my vehicles current status and what was the next step in the repair process. Overall the best experience I’ve had with a repair.
9/27/2018
Amy L. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great customer service and kept me updated about progress with frequent emails and pictures. I was highly satisfied
9/26/2018
Mary M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Professional expertise in what needed to be repaired. Quality workmanship.
9/21/2018
Monique T. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm highly satisfied with all services.
Your staff, especially Joseph L is the utmost definition of professionalism & has knowledge in all aspects of the operation that conveys a feeling of trust & dependability. Thank you kindly for all your excellent work! MT
9/21/2018
Bob B. VERIFIED CUSTOMER
Vehicle Make : GMC
Miguel was well prepared and attentive to my requests. My car was beautifully repaired. It was even detailed which was great service for me.
9/20/2018
Wanda M. VERIFIED CUSTOMER
Vehicle Make : Subaru
repaired my car in a timely manor
9/20/2018
Ronald B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Joe and team were great to work with.
9/8/2018
James L. VERIFIED CUSTOMER
Vehicle Make : Ford
It was very convenient and the customer service was very good. This is the second time I used carstar and would advise them to others.
9/6/2018
Frank M. VERIFIED CUSTOMER
Vehicle Make : Nissan
very impressed with daily progress on line, and service people..............
9/1/2018
Brian M. VERIFIED CUSTOMER
Vehicle Make : Maserati
Always professional. Work done was great
8/31/2018
Josef O. VERIFIED CUSTOMER
Vehicle Make : Kia
Miguel and team were awesome making a crappy time a better one
8/31/2018
Roxanna J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great service and efficient communication on the progress of my car! I would recommend them anytime! Job well done!????????
8/24/2018
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Honda
I could not be more pleased - the entire experience was smooth sailing, and I am sure I wasn't the easiest customer (I ran late picking up my car, and 'wow!' do I feel badly for whomever had to clean my car). My expectations were surpassed way beyond my expectations.
8/24/2018
Gina L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent customer service!!! I was amazed at how quickly my car was repaired!!! Everyone was friendly, professional and courteous. I highly recommend Carstar!!!
P.S. Thank you for cleaning my car, it was a pleasant surprise!!!
8/23/2018
Kathy S. VERIFIED CUSTOMER
Vehicle Make : GMC
Miguel was great and so was the receptionist in the Berlin Ct location!!
8/22/2018
Gayle S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent service, clean repair shop, friendly staff, frequent updates on progress of the repair, wonderful repair job.
8/21/2018
Jerrod W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job, thank you !
8/17/2018
Marlene L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your team is very pleasant to work with. They answered every question. it was very easy work.
8/16/2018
Maria M. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was extremely satisfied with how well my car came out and how it was done in a timely manner. The staff was incredible, nice and very helpful. I would recommend anyone that needs work done to there vehicle to come to this facility.
8/8/2018
Melissa B. VERIFIED CUSTOMER
Vehicle Make : Honda
I liked the email updates on the status of the car.