Throughout the process, I was told that someone would call me to answer my questions, however, I did not get any calls. Instead, I was the one who had to initiate those calls. Also, prior to the ordering and installing of the bumper, I had a small request of your shop not putting in the front bumper and I would do it myself. The person who I spoke with said it would not be a problem. Last Friday, I was told that they screwed on the license plate. The explanation I got was they wanted to get the car done. I honestly don't see how their speed would have been hindered by the request. As a customer, I feel that this place does not know how to communicate. If you are telling me you are going to do something, make sure to follow through.
12/4/2018
Melvin W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job all round
11/30/2018
Kendall F. VERIFIED CUSTOMER
Vehicle Make : Honda
the group was quick to do work. I left heard an unusual sound. Returned to the shop. They test drove the car and found the problem and it was returned to me in ****/2 hour noise free. Running well.
11/30/2018
Joseph D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for the high quality repair; the car looks like new. The progress updates were very much appreciated. I will always highly recommend Berlin Carstar whenever I can.
11/23/2018
Cathleen R. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was dark when I picked up my car tonight. It looks good but I will let you know in the morning if I see an issue. It was very nice that it was cleaned inside and out. Those types of services add to the personal touch of great customer service. Thank you!
11/15/2018
Authur W. VERIFIED CUSTOMER
Vehicle Make : Mercury
Absolutely
11/14/2018
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The staff was polite and professional and did a great job of fixing my car in a timely manner. I would highly recommend Carstar.
11/10/2018
Carmen S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Thank you
11/9/2018
Minna R. VERIFIED CUSTOMER
Vehicle Make : Acura
Carstar Berlin always does an awesome job on body work and delivers a fantastic customer service experience!
10/30/2018
Raymond S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Best customer service personnel I have ever met. You should clone them.
10/27/2018
Ray Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Joseph's confidence and people skills made me a believer right away when talking to him. The job that was done on our Toyota Camry was absolute perfection. It is amazing really. I couldn't be more happy after deciding to go with Joseph and Carstar. Ray Y
10/27/2018
Michael P. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I am very particular when it comes to my vehicles so when my insurance company advised this would be a “preferred” repair facility, i was not completely thrilled, however, I could not have asked for a better experiance. The work was completed as promised and my Mercedes looks showroom perfect! Thank you so much for the great job! I will recommend to friends and family at any time. Office staff was great and the facility provided a relaxed and clean environment. Everyone I interacted with went above and beyond. So happy to have my car back with no indication that repairs have been completed.
10/27/2018
Vanessa N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Yari and Miguel really went above and beyond for me and I am so grateful
10/25/2018
Kenneth K. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent communication and outstanding workmanship. Highly recommended. I would not take my vehicles anywhere else.
10/14/2018
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very friendly and provided excellent customer service from the assistant at the counter to the gentleman who discussed the repair and details with me. I had a great experience!
10/13/2018
Antonio R. VERIFIED CUSTOMER
Vehicle Make : Honda
Son los mejores pintando carro
10/12/2018
Michael C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Miguel and Carstar staff are awesome. Great job. Would recommend them to every one
10/6/2018
Wendi S. VERIFIED CUSTOMER
Vehicle Make : Audi
They did a great job with repair work on the car. Work was finished as in time promised. They also did a great job cleaning the car which was much appreciated. Keep up the great work.
10/5/2018
Deborah K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks brand new. Thank you for a great job.
10/5/2018
Ed Z. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My truck repairs came out great, also ahead of schedule. It was a pleasure working with Miguel, Jay and Liz. Bonus was the exterior wash and interior detailing, thanks for the team effort.