Excellent service from all involved. I really appreciated the updates and ease if car rental. Thank you for all.
7/22/2017
Sheila K. VERIFIED CUSTOMER
Vehicle Make : Mazda
The work was good but the communication was bad. Promises were made and not kept. Each time our car wasn't ready as promised, we were given a different reason as to why not. The car was kept 8 days longer than the promised completed time.
7/20/2017
Sachin A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job!
7/1/2017
Shane C. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional staff. I was kept updated and informed regularly. Will recommend
6/29/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was notified that my car was complete, when I came to get it the car still had hail dents that needed repair and scratches that needed to be buffed out. Work was finished by the next day, however when I came to get the car, the hood was spotted with some substance. Shop personnel quickly washed it off. When I got into my car the inside door Handel was covered in a greasy substance, which is also on the upper door trim on the driver's side. You guys really need to work on housekeeping, I should not have so scrub this stuff off, but I was fed up and did not want to have to complain to your staff anymore about obvious quality defects.
6/24/2017
Ann P. VERIFIED CUSTOMER
Vehicle Make : Honda
Your team was very friendly during my drop off and pick up, thank you. Also, thank you for the repairs performed, I appreciate your work. I would have some suggestions for a better experience: a follow up with the repairs status (I was given different info each time and I made each call rather than receiving an accurate estimation of time the vehicle would be ready. Inaccurate text updates are difficult to plan around. In addition, a clean car upon pick up would have been preferred. There was residue left inside on multiple surfaces that was not there prior. Driving away in a clean car is expected. A quick interior vacuum and wiping after use would have been a service bonus as well as clearing debris from the hood since it was replaced. My car was ready at 5 and when I went back to ask a question, the door was locked. If I had had any issues with my car after looking over the work,that would have been a problem. Great service would have been to allow time to check my car myself or until I had driven off your lot. Thank you again for your service.
6/17/2017
Suzonna S. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was excellent :from start to finish. Thank you.
6/17/2017
Arthur G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job !!!!!
6/13/2017
Samantha P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was very disappointed in the time it took to repair my car. It took almost a week longer than estimated.
6/8/2017
Cheryl T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone was very helpful, professional and friendly. My car looks great and I would highly recommend Car Craft to anyone.
6/8/2017
Marcia W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent job, thank you!!
6/6/2017
David H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Good work. The entire process was handled very professionally and efficiently.
Thanks
6/3/2017
Joyce M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Fast and well done. Repair looks great.
5/25/2017
Phil R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I would recommend scrapping the text message updates. It lead to some confusion that temporarily soured what was an excellent experience. I would like to say Chelsea Schweppes worked very hard to make sure the matter was resolved to my satisfaction.
5/18/2017
Sachin L. VERIFIED CUSTOMER
Vehicle Make : Audi
Awesome
5/16/2017
Larry H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your front desk person is the best
5/13/2017
Elizabeth R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I looks good and was quickly done. Thank you.
5/5/2017
**** P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
No one told me my car would not be finished Friday. I had to call. Enterprise gave me this huge Expedition which was the only car they had. I agreed to pay the 20 dollars for two days because I was afraid of hail and they said i would have been responsible. I finally called Friday myself and they said my car would not be done until Monday. I tracked down a actual car at an enterprise. Had I known earlier Friday I would have only paid for the extra 20 dollars a day and not 40. I think you should be responsible for 20 dollars of that. I followed your tracker all dat Friday. There was no indication my car would not have been ready that day.
5/2/2017
Cheryl K. VERIFIED CUSTOMER
Vehicle Make : Buick
Every aspect of this experience was beyond excellent!