I was told I would receive an estimate of the cost the first day I brought my car in on 3/13/2017. Even after 2 follow up calls I never received an estimate. I had no idea of the extent of the damage or cost until I picked up the car on 3/24/17. I also don't understand why there is a copy of a completed customer service questionnaire in my packet which I certainly never completed. I would have never rated the customer service.
3/26/2017
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Scion
Beautiful work. Great communication the entire time. Speedy service. I'll be sure to recommend you to everyone. :) Thank you!!!
3/25/2017
Michael A. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very happy with the communication and the quality of work done to my vehicle. I appreciate that when some of the parts were not up to par, Service King took the time to get new parts. My SUV was repaired in a timely manner and I was satisfied with expedient time frame.
Thank you
3/25/2017
Jean F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
What a nice experience. I have been informed each day of the progress and any changes. My SUV was sitting where I could see it when I arrived clean and shining. All the staff have been very helpful. Best of all they did a great job. I would recommend Service King to my friends. Thanks.
3/24/2017
Lauren R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am very pleased with the service.
3/24/2017
Colleen P. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone at the Laguna Hills, CA we're great. Scott Patynik kept me informed during the entire process.
3/23/2017
Alma N. VERIFIED CUSTOMER
Vehicle Make : BMW
Car wasn't fixed completely. Was in shop for 21 days. Plenty of time to have fixed the damages. Plus they have a mechanic who couldn't address the issue that I had shared. Only saying that they couldn't see anything on the outside? Isn't looking at the whole problem inside and out being a mechanic all about? I was behind a customer who had arrived before me complaining about her car not being right. She wasn't happy at all. I should have known. But I was reassured that Service King held up to it's promises.
3/22/2017
Duy N. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for making this process so easy an painless. You guys are the best!!!
3/19/2017
Barbara D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the updates on the readiness of my car. Also I found all your staff to be very professional and also friendly.
3/16/2017
Sara G. VERIFIED CUSTOMER
Vehicle Make : Ford
Very nice job. Nice clean car when I picked it up.
S. G
3/16/2017
Mehdi T. VERIFIED CUSTOMER
Vehicle Make : Lexus
The best job,very high quality performance,and very friendly employees,thanks.
3/11/2017
Tony Y. VERIFIED CUSTOMER
Vehicle Make : Honda
Good
3/10/2017
Eileen P. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service and customer service. I would definitely recommend Service King to my friends and family members.
3/9/2017
Karen M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was more than satisfied with your service. Jesse and Marie were always on top of everything. They texted me with the information on exactly what was going on with my car. I would definitely use you company again and recommend it to all my friends who want their cars like new again. Thank you so much for the great job. Karen
3/8/2017
James S. VERIFIED CUSTOMER
Vehicle Make : Kia
Scott was on top of things and kept me updated on the repair process. He was very pleasant and conducted himself professionally. Those are high marks in my book.
3/7/2017
Janis W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and autobody work,
2/28/2017
Toni J. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciate the daily text messages providing status of the work being done.
2/28/2017
**** P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'd love to say yes to completely satisfied but it is difficult to do so in my case. First, the staff were courteous and professional so I appreciate that. However, there were a few things that fell short of expectation. When I initially came to SK for an estimate to see if I would pay for the damage myself or use my insurance, it was quoted as 100 less than the final invoice I received. Perhaps that's due to the fact that I did use my insurance but in my mind, it shouldn't matter. Also, I had to wait nearly an hour and a half on my vehicle to pick it up on Mon morning when I was told that it would be ready The previous Friday after 4 days of work to fix a small dent. Then, when I come out to inspect my car once it was delivered, I discover that there are still two small hairline scratches in the area of the repair and paint which indicates that whoever is responsible for quality control and verification that the job was done correctly didn't do their job well enough. So..., no Im not completely satisfied and believe Service King could have done much better. **** P
2/28/2017
Marilyn V. VERIFIED CUSTOMER
Vehicle Make : Ford
The car looks so bright and red. Cannot wait for Monday to have it delivered. Just out of hospital today will wait till Monday.????