Service King Crete

The Crete location of Service King is an embarrassment to the concept of customer service... Not only did this location damage my car more than it was the day it was brought in, they provided incomplete service and in fact returned a unsafe automobile to me that vibrates at low speeds, and has the airbag light on.... As for damage they ruined my convertible top by inbedding bondo flakes from a car they were sanding near by it all over the top so now it looks polka-dotted, left primer hand prints on several locations of the car, wrote on the trunk lid with a paint pen that went through the clear coat and is now permanently in my paint, hung the front bumper cover crooked, and painted the car the wrong (not remotely close to matching) color, and mysteriously my car now has a bunch of chips and scratches it didn't have when it was brought there...Literally the job they performed was so poor State Farm has elected to send my car to another shop to have the repairs they blundered fixed, to have the extra damage they caused fixed, and will be stripping this location of their ability to take in any further work from State Farm... Not to mention they will be suing Service King on my behalf to pay for all of this... do not go to this shop unless you want piss poor service from ignorant employees with zero remorse for their screw ups, endless excuses, your car returned after 50 days in worse shape then it started and you have a lawyer on retainer to sue for restitution to get your money back

Try working for the customer and not bowing down to the crooked insurance companies. Grow a set.

Good communication throughout the process. Everyone was helpful

I like the way they keep you up to date on what's going on with your car. I received text updates and a phone call once my car was fully inspected to let me know there was more damage then the pictures that was sent to my insurance company

My car looks better than new. Thanks to a job well done.

It was great receiving regular updates about my vehicle.

Keep up the good work!

Friendly professional experience.

Great service

Thank you job , well dine

You Guy's do great work..

All personnel were very helpful and courteous. The work is excellent and in a timely manner. Excellent. Will return when necessary. Thanks

My service time for my car was great!

Well informed. Frank and other staff are wonderful to work with

Done perfectly and completed ahead of schedule

Received car back earlier than promised date. Great work

Excellent service

My experience was absolutely wonderful. Danielle was patient, helpful, and organized. Frank was extremely helpful and patient with me as well. They both took the time to fully explain every aspect from the paper work to the detail of the car before during and after work was completed. I was texted updates almost daily and every time I was in the shop they had everything ready for me. I absolutely would recommend Service King in Crete to my family and friends. I didn't have to do anything to get a rental car either. Everything was taken care of. They did a great job!!

Thank you wry much. The Crete facility was excellent.

Awesome shop. Matt the body man does amazing work!