I was disappointed in the lack of communication.
There remains a small area on the hood that was not repaired.
The gas tank was almost empty when I picked up the car.
7/20/2017
Bearcat Eduardo. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything ok
7/17/2017
Todd W. VERIFIED CUSTOMER
Vehicle Make : GMC
Truck done early and looks beautiful. Tony and the team were great!
7/15/2017
Margaret D. VERIFIED CUSTOMER
Vehicle Make : Tesla
My Tesla can only have body work done at a Tesla approved facility, there are only 5 in metro Chicago. I got an estimate in the city and
decided to get a second one in Oak Park, it was a night
and day experience. Service King treated me with the
utmost curtesy and made me feel like a valued customer
from the moment I drove into their garage. I will recommend
this facility to anyone I know who needs body work, not only Tesla.
7/14/2017
William A. VERIFIED CUSTOMER
Vehicle Make : Ford
In addition to doing an excellent work on my vehicle, the company was very good in communicating with me on the progress of the repairs.
7/13/2017
James M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Final product looks like new
7/13/2017
James N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Due due to the accident the trunk was raised slightly and nicked the rear panel which was touched up with paint that wasn't black. I would have expected it to be sanded and painted. if required I would've paid for it.
7/4/2017
Karen S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service. I hated Hertz though.
7/1/2017
Robert C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Your service department was very efficient. They talked to my insurance company one time and everything was handled in a professional manner. This was not the 1st time I have had my car serviced w your company and again your staff was on top of things and I was even receiving daily updates. All I can say is,'whatever you are doing, don't go changing it.'
6/21/2017
Michael O. VERIFIED CUSTOMER
Vehicle Make : Honda
The repairs were very well done, car came back very clean, but the car was promised on 06/19, at 4:00pm. This is all part of the regular notification sent by Service King, not my thoughts. Went to pick the car up at SK assigned time, no car and told to come back the next day. Then sent a text that car will be ready on 06/20. Get a message from SK that car will be ready 06/20 at 4:00. Knowing that pick up is questionable, call SK and told that car will not be ready. I ask why? Girl says the car is ready but not at my location it has to be transported. Find out car was ready 06/19, but not at location! I tell them to get the car to my location. It is time to get me my car back. The problem with location is not a good reason to miss their promised deadline.
6/21/2017
Shyla R. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent service. We are very pleased. Noe communicates well and follows through. He is a pleasure to work with. Thank you. Steve and Shyla
6/20/2017
John B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
It's early, but I'm happy.
6/18/2017
Margaret B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very happy with service on car and in the office.
6/18/2017
Manjusri S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nor & Martha were very friendly and helpful.
6/18/2017
Bryan C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I'm not sure that I'm satisfied with the fit and finish of the work, I need to take a closer look before I say for sure
6/15/2017
Edward C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Just a great group of Employee's
6/13/2017
Antoinette E. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm completely not satisfied with my experience. I picked up my vehicle no one did a final walk through with me, upon returning home I noticed that a screw was not completely fastened on the side that was "repaired", I also noticed that on the other side of the vehicle which had no damage was missing screws, not really sure how that came to be. I returned to the service center immediately only to find no service technician and no manager and was told I had to return tomorrow to have these issues addressed.This service I paid for was not cheap and the out come of my experience is unacceptable. Once again I have to take time out of my day to return to the service center to have these issues addressed
6/9/2017
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Loved the text updates
6/9/2017
Carl E. VERIFIED CUSTOMER
Vehicle Make : Audi
Joel **** was very helpful answering my questions. Joel and his team did a great job fixing my car. I would refer service king to my friends and family.