Every person I worked with was excellent especially Chet and Hannah
1/30/2022
Nora G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chad was always very helpful and kept me informed with any change in the service.
Thank you!!
1/29/2022
Janey B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service & professionalism
12/26/2021
Cornelius C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service and very thorough.
You guys tried calling The rental company located down the street to let them know I was there, so they could drop off my rental car, but they would not answer the phone. One of your guys was leaving for the day to go to an Appt and asked if I wanted him to drop me off on his way, I said yes. Great experience.
12/3/2021
Al H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
More updates if target time changes
11/28/2021
Hallie A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job on repairs, friendly employees, very efficient. On all counts nothing could have been better.
11/22/2021
Alivia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I spoke to my advisor today- I just wish we would have fixed the back area (tailgate) because now it stands out. It looks like it was spot painted, but we did not do that. Not sure what happened.
11/15/2021
Kenneth L. VERIFIED CUSTOMER
Vehicle Make : GMC
All the staff at the facility were most helpful and the vehicle looks great. Well Done.
11/12/2021
Peter B. VERIFIED CUSTOMER
Vehicle Make : Kia
Extremely helpful in dealing with the insurance company and keeping me informed of everything.
11/5/2021
Mir H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I will recommend my friends
10/24/2021
Cara A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Customer service was great!!
10/12/2021
Patricia L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Appreciated the friendly customer service and the finished quality of the work.
10/4/2021
Keiland S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for completing the service
10/2/2021
William M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kevin is a great guy. He always makes sure everything is perfect
9/29/2021
Michelle L. VERIFIED CUSTOMER
Vehicle Make : Jeep
My vehicle looks brand new after the repairs we done. I have had a few vehicles repaired at DFW collision Grapevine. I keep coming back due to the quality of work and service provided. I typically receive updates on how the process is going. This time I did not receive many updates. I will continue to use DFW Collision and recommend your services.
9/19/2021
Lawrence B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The people are really very professional, knowledgeable and friendly. Kevin, my service advisor really did a great job coordinating the repairs. Overall I was happy with the service. I was a bit disappointed because my vehicle was in the shop for I believe about 45 days for hail repairs and because of that, I paid about $600 out of pocket for car rental. To be honest 45 days seems a bit excessive to repair hail damage but to their credit, they did tell me to expect the repairs to go beyond the 30 days rental car allowance. Communications like periodic ststus updates need improvement. In 45 days I got one update which was the initial update and if I was calling I will not know the status.
9/13/2021
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was so beautifully detailed when I got it back (although I didn’t get my rubber mats back). But iit was such a nice surprise! Of course the repair was perfect !
9/9/2021
John G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great experience.
9/4/2021
**** O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
8/29/2021
Hettie R. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was totaled, so there wasn't a lot of interaction after I first dropped it off. However, at the first visit the staff were very informative and helpful.