Cole's Conceirge Collision Center

They did a great job fixing my truck & they were really nice and informative on their progress during the process of fixing my truck. I would recommend them to anyone who needs their vehicle repaired. Thank you.

Very good service and people were pleasant

Thank you very much for your excellent service.

There are a couple warning lights coming in my dashboard. My check engine light is on which was not on before I bought my car to cole’s collision. My vsc light is on and that never went away. It was on when I brought my car to Cole’s collision.

Great service.

Amazing work done on my car, couldn’t be happier with the turnout.

You guys did outstanding work on my Camero SS. Drives great and body, can not tell where any damage was.

Dangerous entrance to shop. Otherwise, great.

Truck looks better than before the accident. Great job!! Appreciate a team that takes pride in their work. Will gladly recommend you to anyone in need of help!!!

They were very friendly and kind every time I called. I loved that I was kept informed with the whole process.

Everyone was professional and the customer service was excellent. Would recommend your business to anyone needing body work for there vehicle

Mary in the front office was extremely helpful. She walked me through the process. Having the rental car exchange at the Repair shop was extremely convenient. I received multiple texts which informed me of the progress of the repairs. My car was fixed and restored to its new condition and was immaculately cleaned.

Great job on the repair ! Very fast would use your shop again.

Every step was easy, thank you!

Completed sooner than expected, thanks.

I originally brought my car in on Saturday - I explained that I didn’t have rental reimbursement so Chris suggested I drop my car off on a Sunday night so that the maximum amount of work days in a row could happen consecutively and that I potentially could have my car back within a week. I completed paperwork for the repairs needed under the insurance claim and had an estimate prepared for a dent that occurred outside of my insurance claim so that it could be repaired at the same time. The morning after I dropped my car off Mary left a message for me saying she needed me to fill out other paperwork. I called her back later that day and left a message with Keith tonhavr Mary call me back so I could give her my contact info. I did not hear back from Mary that day. I called Mary again the day after and told her that I didn’t think she got my message. She told me she got my message but didn’t have a chance to call me back, but that I shouldn’t worry because she actually didn’t need me to fill any paperwork out. So I’m thinking okay - that’s a little concerning I wasn’t informed of this and not confident I would have been if I didn’t call back. I asked her to make sure that the other dent outside my claim was also fixed during this time. She said I would need an estimate and I told her one was already completed. She said she would review what had been done and confirmed that she put in an order for the extra repair and told the guys who were doing the fixes. She told me that I would receive a text to let me know of the progress of repairs with my car. I didn’t get any texts or calls the next few days so on friday I called to see the status of the repair. So - the car had been there 5 days at this point. I talked to Keith and he told me that there was actually a note to call me that day because the supplement had to be adjusted and a few of the items had to be converted to convential repair. I asked when the car would be done and he said that they were preparing to paint that day or Monday and I wouldn’t have it back for another week. I understand that estimated time of completion can change especially depending on repairs and workload of the shop , but the original 6 days turned into 11 days - which in total days ends up being over two weeks without a car. I picked my car up a few days ago and the damage related to the insurance claim looks great - however, the repair Mary told me would be fixed was not touched even though I had been assured things would be taken care of. I didn’t say anything at time of pickup because I just wanted the whole ordeal to be over. I understand things happen, that repairs take longer, that something may have not been communicated properly to the staff who do the repairs. The communication throughout this entire process could have been much better. Even though my car looks great, I am still very disappointed about my experience and how things were handled.

Getting the door aligned properly

Very professional work and service. Thank you Katherine McCloskey

Thanks, guys!

Very professional and very nice work vehicle looks great thank you for a job well done.