All were courteous, professional and helpful. Met commitments in terms of schedule. Very pleased with the overall experience.
5/25/2017
Kristen D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excellent work!
5/25/2017
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Honda
I like the updates. Process was uncomplicated, straight forward, professional, and friendly.
5/24/2017
Charles B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bob well done
5/24/2017
Dustin W. VERIFIED CUSTOMER
Vehicle Make : Jeep
No problems, good work. Very satisfied
5/20/2017
Wesley R. VERIFIED CUSTOMER
Vehicle Make : Acura
Headphones in my car came up missing. They never leave my car. I used then 3 days before I dropped off the car. I went to use them the day after I picked it up and they were gone. I always leave them in my console. I talked to Ron ( the mananger) and he said he would look and get back to me. He didn't call me back. I ended up having to call him back.Talking with him he stated he didn't know what happened to them and says there had never been a theft problem. I get why he says that. I will tell you I have looked everywhere in the car and house ( on off chance I did move then) I can't find them. They were 200 beats earphones. I wouldn't normally bring it up because I would worry I was wrong and would hate to falsely accuse someone. However I have no doubt they came up missing when my car was there. I have been a good customer to autobody usa. Between Coldwater and Sturgis stores I have brought my cars there at least 5 or 6 times. This will probably be the last time. Also when people ask suggestions on where to take a car for body repaires this story will come up. All Ron the mananger had to do was first call me back like he said he would and second, probably meet me half way in cost or headphones. I never asked for money from him. I was hoping he would do the right thing. If you have any questions my email is Thank you
Wes ****
5/19/2017
Betty &. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service as always!
5/19/2017
Greg S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jim was easy to work with, and on top of keeping me informed. The text updates are a nice touch.
The repair work looks great and was completed in a timely manner. Thanks to everyone involved for a job well done.
Sincerely,
Greg
5/19/2017
Dan D. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was pleasantly surprised with quick service I received. Work was done in record time. They went above and beyond my expectations. I will recommend Eric and his team to everyone. I'm very satisfied.
5/19/2017
Ken C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job!
5/18/2017
Terri M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for cleaning it too
5/18/2017
Helen C. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone very nice and complicated as promised and they kept me updated with what was happening. If I ever need work again oi will be back and will pass along to friends and family. Thank you so mush
5/17/2017
Edward R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Did a great job on my car!
5/17/2017
Glin W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great job, exceeded my expectations I would recommend your services. Van looked brand new off the show room floor inside and out. My wife commented that she thought she was in the wrong van do to hiw nice it looked. Thank you again for your time and care of our vehicle.
5/16/2017
David W. VERIFIED CUSTOMER
Vehicle Make : GMC
Great job
5/13/2017
Adrienne &. VERIFIED CUSTOMER
Vehicle Make : Cadillac
thanks for your patience I can be bothersome and my car looks good
5/13/2017
Philip L. VERIFIED CUSTOMER
Vehicle Make : Dodge
My Dodge Caliber repair was impeccable! The dent was removed, paint buffed, passenger side door fixed, whole car was washed and cleaned inside - exceeded my expectations! I've already shown my Caliber to my sister and State Farm employee and I'll pass on my immense satisfaction to Steve Franks - our Coldwater agent.
Thank you,
Robin Lahr
5/13/2017
Brian &. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great service
5/12/2017
Sara S. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Very first class! Enjoyed the service done by them! Very professional!