Willis Cadillac Inc

You guys are the best. You arranged everything including the rental, sent progress pictures and completed the job early. The car looks as good as new. If I get into another accident I'm coming right to you

Ryan was fantastic! He never hesitated to answer any of my questions. The day by day picture updates really kept my mind at ease!Thank you very much to the team that made my car look just like it did before the accident, beautiful! Thanks again!

Paint did not match and there were scratches. it was agreed to repaint and fix scratches.

They did an excellent job

Thanks for fixing my car. It really looks cool now.

Repairs were top notch, first vehicle purchase from Willis, enjoying it immensely! Very professional and friendly! Thank you.

Beth did a great job handling my claim. She was responsive and delivered on her promises. The car looked great after the repairs.

Beth was very helpful and kept me updated throughout the process.

Repair was timely, delivered as promised, and an unusually positive delivery was much appreciated

The front license plate holder cold not have been more loose. I screwed at least 3/8 in of slack with each screw. It was a little detail but was the one thing that could have been better.

Upon getting in my vehicle to leave work for the first time since the ambassador delivered the vehicle to me, I noticed that the BSM wasn't turned on. Since that was the whole reason I took it into the dealership in the first place I was beyond excited that I'd have it again. Well, when I pushed the button to turn it on it immediately displayed the same Check BSM Sytem message on the dashboard that it was displaying when it lead me to know something was wrong in the first place! This tells me a couple things...either nobody checked out that it was working after "supposedly" fixing it or that the message should have been cleared after fixing, which again tells me it wasn't verified OR it moved/shifted again from the time it left the dealership to when it made it back to me. Regardless, I cannot tell you how unbelievably disappointed in this I am. I never once rushed anyone on repairing it so there should be no excuse made that you were hurried, so this needs to be fixed immediately. I will be notifying my insurance company about this, too so that they're aware of the problem since the repair was done under that. I would like to be contacted, by phone, first thing tomorrow morning once this message has been read to let me know how you're going to handle this. I can be reached at ****-****-xxxx. Thank You.

One fog light in the new bumper DO NOT WORK.

Originally told 2 days for repairs , but when car dropped off told 3 days. Car was actually ready in 2 days, but received notification too late in day to coordinate pickup.

I always have a good experience at Willis. You have great staff!

Everyone was great. They made the process very easy. Ryan is really great at his job and has great customer service.

We appreciated the updates on the repair and the excellent bodywork! Thanks!

These guys are awesome!!!

Good work!

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