Excellent service from the time I brought my car in to when I picked it up. I will always bring my car back
8/15/2018
Derrick J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The estimator I worked with was knowledgeable, courteous, and honest
3/5/2018
Susan F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Professional and friendly.
10/20/2017
Jonathan C. VERIFIED CUSTOMER
Vehicle Make : Honda
The entire team was fantastic. Beth made sure to keep me informed on the repairs and they turned out like my car was never damaged. I had a battery issue after picking up my car and Beth even went above and beyond to come and jump my car after her own work hours. I will always recommend Willis to anyone needing collision repairs.
10/14/2017
**** S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
It was an excellent experience. So glad they were a certified shop with my insurance company. Completely took the stress away from me having to get several estimates. I appreciated the texts and calls from Chad updating me on the progress of the repair. Livening 90 miles from Willis I was thrilled Chad had the fore thought to have it serviced before I picked it up. Willis Cadillac has awesome service and employees!!!
9/20/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Yes, at this time I am completely satisfied. The team is very, very helpful. Thanks.
9/8/2017
Jerel M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Beth and your collision and service teams were wonderful, as usual. The whole experience was made smooth and easy for us including a loaner vehicle and contacts to keep us posted on progress in order to anticipate final return and exchange time. Thanks again for top of the line care and service from Willis Cadillac. Our State Farm Insurance broker's office mentioned how easy it is to work with Willis and to trust you for quality repairs, too, when we went to them with the repair estimate.
We've been returning to Willis Cadillac for many years and plan to continue that pattern because of the exceptional care we receive. Thank you.
Sincerely,
Elaine Merical
8/17/2017
Dave W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I scheduled to have an oil change done while the repairs were being done but that did not happen. I talked to the body shop and they said I guess it didn't happen and to call myself to reschedule. I had to bring the car back on Saturday. Also I have not had a lot of collision repairs done in the past but have always had the repairs shown to me. I am not sure if your policy is to just give the client the keys and send them on their way. I have always had above and beyond service so this was a little surprising.
7/22/2017
Mike K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very satisfied only place I would take my Lexus!!!
7/20/2017
Michael L. VERIFIED CUSTOMER
Vehicle Make : Honda
Work done on time. Great communication throughout process. Proximity/ease of getting and returning rental car appreciated greatly.
6/29/2017
Steven M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repair job looks flawless. Thank you to the technicians responsible for doing such a fine job.
6/2/2017
Derek E. VERIFIED CUSTOMER
Vehicle Make : Jaguar
The repair looked good overall and the front desk person was extremely helpful. However, when I came to pick my car up they failed to buff out a spot they sanded. The front desk person resolved the issue and buffed the spot in the lot. I understand these things happen... but I think a good quality control check would have caught this. I give everything a 9 out of 10 and I am only using this as a way to convey what happened. Thanks again.
5/9/2017
Janis R. VERIFIED CUSTOMER
Vehicle Make : Buick
When I picked my car up no one delivered my car to me I paid and the lady asked me if I saw my car I told her yes. Cory stood there as I paid and didn6say a word or acknowledge me. Poor customer service. This is not what Rich represents
4/27/2017
Steven R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Loved the interior clean up. Unexpected benefit.
4/6/2017
Kathy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service. Car was so clean. Made me happy!
3/11/2017
Terry R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job. Done on time and the communications, handling and billing were as promised.
It's what I expected from this reputable local company.
2/14/2017
Steven F. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Ryan always kept me informed on the progress of my Jaguar. Thank you!
11/11/2016
Marsha L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was extremely polite and efficient. I really appreciate how easy you made the whole process. Thank you!!!!!
11/4/2016
Michelle Loder. VERIFIED CUSTOMER
Vehicle Make : Volvo
Excellent job! Was a pleasure working with the collision department. They were extremely professional and helpful. I appreciated the updates by text letting me know status. Thank you!!
10/21/2016
Donald B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had to take it back to have what looked like overspray, removed