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Real Reviews from VERIFIED CUSTOMERS
John M. VERIFIED CUSTOMER
Vehicle Make : BMW
My vehicle is not ready as of this survey. I was told it would be another 4 days.
4/1/2021

Patrick Auto Body & Collision Center Replied:

“Hi John, We apologize if your vehicle was not ready. If you would like, you can email customerservice @ patrickcars.com with your full name and we can have the manager reach out to you directly. Thank you. - PDG Customer Relations Team”

Michele P. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything was great except my car was completely dirty when I picked it up. The interior was full of plastic and papers. I appreciate the fact that they are protecting the interior, at least clean it up before delivering to a customer. In addition to that the exterior should have been washed. I also would have appreciated a little information on what to do in terms of car wash protocol after the fresh paint work was done. Maybe even a hand out to provide to the customer on care and maintenance. I had to clean up the interior debris and go back inside to ask the receptionist about care of the fresh paint work.
3/30/2021

Patrick Auto Body & Collision Center Replied:

“Hi Michele, I’m reaching out to apologize for your unpleasant experience. If you would like, please email customerservice @ patrickcars.com with your name and date you visited and I can have the manager reach out to you directly. - PDG Customer Relations Team”

Daniel F. VERIFIED CUSTOMER
Vehicle Make : BMW
The body work looks good and the tailgate opens again automatically. But since I got the car back, it's very jittery when applying the brakes. It's even worse at highway speed. I didn't have that issue when I dropped off the car at Jaguar in Naperville.
3/24/2021

Patrick Auto Body & Collision Center Replied:

“Hi Daniel, I would like to apologize if your experience wasn’t a positive one. If you'd like, please email customerservice @ patrickcars.com with your name, date of visit, reason for your visit and contact info and I'll have a manager reach out to you directly. - PDG Customer Relations Team”

Marlena M. VERIFIED CUSTOMER
Vehicle Make : Acura
Anna did an amazing job keeping me in the loop with updates about my car. Any questions I had she had the answers. The staff at Patrick Colllision Center made sure my car was fixed properly. You can’t even tell that my car has ever been in an accident. My 2021 Acura TLX came out looking beautiful. Thank you all so much for a job well done.
3/12/2021

Patrick Auto Body & Collision Center Replied:

“Hi Marlena! Thank you for your wonderful review. We're happy to hear that Anna made sure to keep you in the loop on any repairs being completed on your Acura, and that our team did a beautiful job. Thank you again! -PDG Customer Relations Team”

Jeremy B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Phenomenal craftsmanship and exceptional customer service
3/6/2021

Patrick Auto Body & Collision Center Replied:

“Hi Jeremy! Thank you for your wonderful review! -PDG Customer Relations Team”

Todd W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
A broken window took 4 days to fix. I know it wasn’t discovered that regulator had to be ordered until late Friday but it took 2 more day after it was received. And no communication was provided.
3/5/2021

Patrick Auto Body & Collision Center Replied:

“Hi Todd, I would like to apologize if your experience wasn’t a positive one. If you'd like, please email with your name, date of visit, reason for your visit and contact info and I'll have a manager reach out to you directly. - PDG Customer Relations Team”

Stephen D. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great experience from end to end. Cheers to Anna for effective communication and managing the case all the way.
2/18/2021

Patrick Auto Body & Collision Center Replied:

“Hi Stephen! Thank you for your wonderful comments and 5 star review. We're happy to hear that you had a fantastic experience with Anna Lynn managing your case. Thanks again! -Patrick Dealer Group Customer Relations Team”

John C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Ann Lynn is a valuable asset a remarkable person and rare in these days to have an individual with her talents. I will definitely return in my time of. We’d thank you all. P
2/18/2021

Patrick Auto Body & Collision Center Replied:

“Hi John! Thank you for your wonderful comments. We're happy to hear that Anna Lynn was able to help make your experience memorable. Thank you again! -Patrick Dealer Group Customer Relations Team”

Caryn C. VERIFIED CUSTOMER
Vehicle Make : Range Rover
It was a great experience!!!
2/10/2021

Patrick Auto Body & Collision Center Replied:

“Hi Caryn! Thank you for your wonderful comments regarding your experience at our collision center. We're happy to hear that you had a great experience working with us. -PDG Customer Relations”

Sara G. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The work on the car was high quality and I was very happy with the final repair. The adjuster was really nice and explained the process well. I was less than impress with the front desk person when I dropped off the car. She was rather rude to me and I would love to see an improvement in the communication about the process. I had to call several times to get an update or more detail on the timing of the repairs because that was never included in the messages i received. The front desk person when I picked up my car was very friendly and kind which was refreshing after the drop off experience.
2/9/2021

Patrick Auto Body & Collision Center Replied:

“Hi Sara! Thank you for your feedback regarding your experience at our collision center. It's fantastic to hear that you were very happy with the final repair of your MINI. We will be sure to pass along your comments regarding communication to the manager. Thank you again! -PDG Customer Relations”

Michelle C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everyone was great! Thank you all for your help and service!
1/30/2021
Judith P. VERIFIED CUSTOMER
Vehicle Make : Ford
Speed and good customer service
1/16/2021
Brenda A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Vincent was wonderful. THANK YOU!
1/9/2021
Alex F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Everything was great and Anna was beyond helpful. Overall a great experience.
12/15/2020
David J. VERIFIED CUSTOMER
Vehicle Make : BMW
Looks good! Blended color with the rest of the car.
12/11/2020
William H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
While it took a bit longer than I expected, overall the experience was very good. Anna stayed in communication with me regarding the status of the repairs and addressed all of my questions. The car looked great when I picked it up.
12/7/2020
**** C. VERIFIED CUSTOMER
Vehicle Make : BMW
Terrible , TERRIBLE !!! Who ask you to touch my car inside . All matte leather was destroyed someone put something shiny and stinky . Looks very very bad. How you want me to carry my kids in the car full of the stinky chemicals . Outside some spots of buffing paste .
12/5/2020
Faheem R. VERIFIED CUSTOMER
Vehicle Make : Honda
I am extremely happy with the service and quality of work. I was given periodic updates on the status of my car and was given excellent service at the times I was at your shop. Thank you for your service.
12/5/2020
Sean R. VERIFIED CUSTOMER
Vehicle Make : BMW
Joanna was very pleasant and kept me updated throughout the process. And the car was repaired and detailed very well, with corrections that I wasn’t aware and didn’t realize were needed.
12/4/2020
Nijazi K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Anna Lynn was amazing. She kept me calm since my Lexus was 6 days old and she sympathized with me. She called me every other day to keep me in the loop even if I didn’t answer her messages were clear. I picked up the truck and looked like I just bought it 6 days ago and didn’t even question any color differences or if the part was put on correctly. Amazing work by the mechanical team to make my truck brand new again. I was very anxious to pick it up but was very relieved with the professionalism and work by this team
11/3/2020