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Real Reviews from VERIFIED CUSTOMERS
Michael A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Patrick staff is always professional, knowledgeable and friendly. Great repair job that why I choose Patrick.
11/22/2023
Steve S. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Everything is good
11/22/2023
Suresh C. VERIFIED CUSTOMER
Vehicle Make : BMW
Great work!
11/16/2023
Christine H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very helpful and informative! Always able to speak to someone, especially Rose.
10/22/2023
Jill M. VERIFIED CUSTOMER
Vehicle Make : Volvo
They did a great job and were efficient and speedy. Thank you!
10/12/2023
William L.. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The car looks great, and I appreciated Anna's updates and attention
8/16/2023
David Robert. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I worked with Gary and I really thought he tried very hard to make sure everything was good. Thanks Gary!
8/13/2023
Barbara M. VERIFIED CUSTOMER
Vehicle Make : BMW
There are several reasons why I wasn't satisfied with the repair experience. First, the wait time for the part to be delivered. I wouldn't have minded waiting, but I was driving my vehicle with a cracked windshield. I ended up calling after waiting over three weeks. I found out the part was in, but nobody took the time to let me know. Then, I went to the wrong BMW because I wasn't informed that I needed to drop my car off at the Auto Body Center and NOT the Service Center. And finally, the day of the repair I ended up having to call several times to see if the car was ready to be picked up. I made the first call at noon and I was told it would be ready in an hour. I waited and waited to hear back. At three I made the second call and I was informed I could pick up my car. I wonder how much longer I would have waited if I hadn't reached out and made that second call?
7/27/2023
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Was told the repair would likely take 2 weeks, but it took only 3 days! They made getting a rental car and returning the rental car super easy, and the car was sparkly-clean upon return. THANK YOU!
7/24/2023
Elena W. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I have a picture to send. Clearly someone forgot to bolt something to the under carriage. I'm on a short business trip and I could hear something. Found out what it was
6/19/2022
Maureen S. VERIFIED CUSTOMER
Vehicle Make : Volvo
the car was not ready on the date promised, due to paint needing to be re-done. appreciate being kept apprised throughout the process, but bummed it wasn't ready on time
2/3/2022
Gary H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car looked great. The main concern I had was the car's tire pressure was low when we picked it up. The car was at the body shop for about three months due to supply chain issues so the tire pressure dropped over that time and we were surprised to see the warning light when we picked it up since it was not on when we dropped it off.
2/3/2022
Maria V. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am grateful to Patrick Auto Collision service. The team was kind and encouraging throughout the long wait for auto parts. They did everything the could to help me. My car looks like new! actually inside and out so I am grateful to who whoever did the detailing. Thank you very much. Maria V
1/18/2022

Patrick Auto Body & Collision Center Replied:

“Hi Maria! Thank you for taking the time to leave Patrick Auto Body and Collision Center a 5 Star review! – Patrick Dealer Group Customer Relations Team”

Somali T. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Communication was not great. I was told car needed to be transported from Naperville to Schaumburg, but it was specified that it would be driven up there. I was under the impression it would be truck mounted or something like that. There was no compensation for the gas used and the inside was left with smudge marks on the dash which I am particular about. Also, there was a lack of communication that the car arrived and when it would be ready. It took much longer than expected overall. I was told that I would be called when it arrived and was ready in Naperville. I had to call and find out. Also I had to call to get status during the repair overall. Regarding the repair, it looks good. I do see additional fine scratches at the door handles and the my items in the trunk were left in disarray, so maybe some care of personal items overall.
1/16/2022

Patrick Auto Body & Collision Center Replied:

“Hi, I’m reaching out to apologize for your unpleasant experience. It’s disappointing to hear that your visit didn’t result in a positive experience. Please email with your full name, date of visit/call, reason for your visit and the best email or number of contact”

Diana L. VERIFIED CUSTOMER
Vehicle Make : Jeep
they were great with keeping us informed about vehicle being fixed: always called with updates, and job done was great thank you so much
1/12/2022

Patrick Auto Body & Collision Center Replied:

“Hi Diana! Thanks for taking the time to leave Patrick Auto Body & Collison Center a 5 Star Review! – Patrick Dealer Group Customer Relations Team”

James B. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Very professional.
1/10/2022

Patrick Auto Body & Collision Center Replied:

“Hi James! Thanks for taking the time to leave Patrick Auto Body & Collison Center a 5 Star Review! – Patrick Dealer Group Customer Relations Team”

Christopher B. VERIFIED CUSTOMER
Vehicle Make : BMW
Your shop always does a superior job on my all of my vehicles. I would never bring them anywhere else! Thanks for another great job on my 535i!
12/15/2021

Patrick Auto Body & Collision Center Replied:

“Hi Christopher! Thanks for taking the time to leave Patrick Auto Body & Collision Center a 5 Star review! – Patrick Dealer Group Customer Relations Team”

Aidan C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Your business is my favorite and most trusted to bring my vehicle to. As always, every individual person I dealt with was great to work with. My vehicle’s time spent with collision repair this time was unacceptable however. I dropped it off on November 15th and I received a call on December 8th it was finally ready. I really would like to know why it took nearly an entire month. I truly trust your service however this time it was a terrible experience to go without my vehicle for almost a month. When I received the appraisal in October the timeline that was set was a full week’s worth of time. I didn’t really ever get an explanation as the weeks went on, and it just left a bad taste in my mouth. I want to continue to come back, I don’t think I would immediately however after this.
12/12/2021

Patrick Auto Body & Collision Center Replied:

“Hi Aidan, on behalf of Patrick Auto Body & Collision Center, we would like to apologize that your experience wasn’t a positive one. If you would, email with your name, reason for your visit/call, email or best method of contact so our team can understand your visit.”

Bob K. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Hello - The body work turned out great. Now dealing with main dashboard control module failure, so please keep me posted on progress! Gary and Anna are excellent to work with!
11/18/2021

Patrick Auto Body & Collision Center Replied:

“Hi Bob! Thank you for taking the time to leave Patrick Auto Body and Collision a 5 Star review! We are thrilled to hear that Gary and Anna were able to take care of you! – Patrick Dealer Group Customer Relations Team”

Akeeta M. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Awesome job!
11/14/2021

Patrick Auto Body & Collision Center Replied:

“Hi Akeeta! Thank you for taking the time to leave Patrick Auto Body and Collision a 5 Star review! – Patrick Dealer Group Customer Relations Team”