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Real Reviews from VERIFIED CUSTOMERS
Eloise VERIFIED CUSTOMER
Vehicle Make : Jeep
We would just like to thank you and your team for working so diligently on the vehicle. We pray that God continues to bless you and your team.
3/4/2020
Nhien VERIFIED CUSTOMER
Vehicle Make : Toyota
Rocco's Collision Auto Repair Center have provided a professional, outstanding and quality service. Excellent and friendly customer service. Reasonable and Affordable price. Quality work was done to my car. I wouldn't find this kind of service anywhere else . I would recommend Rocco's collision Auto Repair Center to families and friends.I want to specially thank you to mr Jack and the team For a well done job. I will continue to use your service in the future. Sincerely, Nhien. ( Rocco's customer). Rating . 5 Starts. . I will inform State Farm how well the team did
3/4/2020
Pat VERIFIED CUSTOMER
Vehicle Make : Honda
Service staff was fabulous - friendly and helpful. Was kept up to Date on work progress. Highly recommend.
2/20/2020
Michael VERIFIED CUSTOMER
Vehicle Make : GMC
I would recommend Rocco's to anyone who needed work. They are very welcoming an most important they true professional's an there work speaks for itself.
2/15/2020
Bethany &. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair was supposed to take two weeks. It ended up taking a full MONTH. No one from Roccos called me to update me on the status of my vehicle. At the two week mark I called to find out what was going on. Apparently no work has been done yet, and they needed Progressive to come look at it again. That's fine but they waited until one day before the scheduled completion date to call progressive to come back out. One day. What were they doing for the previous 13 days? Why did no one contact me about the delay? Progressive came out on ****/17 (the date I was promised as the completion date). Work finally began on my car. But it still wasn't until Jake (maybe Jack? We only spoke once) called me on Thursday ****/30 to apologize for the terrible experience I've had that I finally received any actually accurate information about the status of my car and a real scheduled completion date. He was great, but he was the only part of working with roccos that felt even remotely professional.
2/1/2020
Juanita M. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you
2/26/2019
Jasmine H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I thought the staff was amazing. My only complaint is that I wish there were more updates about my car through the process of the repair. After I received the first text message saying that I would be updated, I was under the impression that updates would be more regularly sent.
2/21/2019
Rod T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for the updates and professionalism. What felt like a huge imposition when it happened turned out to be not so bad afterall with your help.
2/16/2019
Shakeia J. VERIFIED CUSTOMER
Vehicle Make : BMW
I picked my car up and the Electronic Damping Control light was still on. Also my car gas level said 9 miles until I’m all out of gas. When I dropped my car off in January, my car was no where near empty. I was told that one of the workers had to take my car on a test run. Well, I guess they did more than just a test run, my car had 9 miles of gas in it, they went farther than around the block! I will definitely post this message on all the social media websites to make others aware of my experience. Hopefully they would think twice about getting service at Rocco’s on Reed st., in south philly.
2/8/2019
William F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Did a fantastic job, would highly recommend Rocco’s. Staff very efficient and friendly. Mike was terrific to deal with, as well as the girl up front all were extremely helpful. I will be going back soon to get more work done.
2/2/2019
Tamaqua F. VERIFIED CUSTOMER
Vehicle Make : Audi
I’m satisfied
2/1/2019
Tracey C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was polite and very professional. They made me feel welcome and secure in knowing that my car would be in good hands. I would return in a heartbeat.
1/30/2019
Roberto P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone went the extra mile to make sure I had my car back on time and the customer service was great
1/29/2019
Francis M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Courteous and attentive customer service. The car was immaculate and clean. We give them the highest marks for craftsmanship. We will call them first if needed again and highly recommend you do the same. Best of Philly!!
1/26/2019
Helen P. VERIFIED CUSTOMER
Vehicle Make : Jeep
My car when I went to pick it up was dirty. It had paint on the molding on the inside of the door. And when I said something about it the man who was doing the work got upset like I was bothering him. I highly doubt that I would ever use the service again and I would never recommend any one to the shop.
1/25/2019
Jasper A. VERIFIED CUSTOMER
Vehicle Make : Jeep
The staff was knowledgeable and friendly. They were constantly updating me in the status and return sauté of my vehicle
1/16/2019
James W. VERIFIED CUSTOMER
Vehicle Make : BMW
Great experience. Thanks.
1/5/2019
Christopher A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Rocco's Collision does excellent work and the people are very friendly and helpful
1/5/2019
Brian B. VERIFIED CUSTOMER
Vehicle Make : Kia
Quick, thorough, and professional. I’m thankful that I brought my vehicle here
12/28/2018
Stanton P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Although there were delays due to electrical problems they stayed at it and make sure that everything was in excellent working condition before releasing the car. Finishing is excellent.
12/24/2018