The overall communication lacked between your team and me. I had called after a week and was told that you were waiting to hear from Geico about approving extra repairs that were required due to additional damage being found. A call should have been placed to me to advise. I also blame Geico. Then after more time we were told the vehicle was totalled by Geico without hearing from you. I recommend better communication with customers. We had other repairs done at your facility with no issues.
8/23/2020
Fabio C. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service
8/13/2020
Gsa R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very professional and courteous staff.
8/6/2020
Crystal P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Interior came back dirty. Held car longer than needed for insurance check. Not happy!
7/29/2020
Patricia P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Painless
7/18/2020
Rafael K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Professional, quick and convenient.
7/9/2020
Susan And. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job They did on my F150 Will recommend Rocco to other people to get their work done there
7/8/2020
Robert K. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Jen and Jerry were great. Very professional and customer service oriented.
7/1/2020
Nick S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great people
6/17/2020
Gerald F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job finished early color match was on point , thanks again !
6/17/2020
Joseph F. VERIFIED CUSTOMER
Vehicle Make : Scion
Professional team, kept us updated, great work on the repair.
6/10/2020
Steve L. VERIFIED CUSTOMER
Vehicle Make : Honda
I completed a survey last week and gave you exceptional grades because you were able to complete my repairs ahead of schedule and your staff was very personable and professional. I was highly satisfied in all aspects! Thanks.
Steve L
6/2/2020
Layne D. VERIFIED CUSTOMER
Vehicle Make : Buick
The work is very good the car was clean when I got it back the girl at the counter was very helpful and you guys did a couple extra things that you didn’t have to do thank you
5/6/2020
Erin K. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looks great- thank you!
4/15/2020
Stephen VERIFIED CUSTOMER
Vehicle Make : Dodge
The car looks great. Everyone treated me great and answered all questions I had about my repair and how I go about getting my car re-ceramic coated
3/18/2020
Stephanie VERIFIED CUSTOMER
Vehicle Make : BMW
Roccos did an EXCELLENT job on my vehicle. But more importantly the customer service was impeccable. So professional, so friendly, so courteous, so nice..Just above and beyond any custoner service department I have ever encountered. They were honest, trustworthy and FAST. Kept me up to date every step of the way with my vehicle. Awesome. I would recommend them again and again and again. Thanks Rocco. Stephanie
3/9/2020
Walter VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very pleased with the results of the work done on my car . It looks great !! Thank you for a well done job .
3/4/2020
Michael VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job!!! Car looks like new. I was kept notified of the status of my vehicles repair all along the way. It was great. Thank you.
3/4/2020
Joseph VERIFIED CUSTOMER
Vehicle Make : Dodge
We need to return the car for at least one day for adjustments