Auto World Specialists

I was expecting my car to be finished on 7/22 but I had gotten a text on 7/16 saying the car is being fixed, then later that day I got a call saying it was done. Faster than expected thank you

Done at a timely matter with virwer friendly instant updates via text messages.

The work on the vehicle looked great. It was just a bit challenging to have the estimated completion date pushed back a few times.

All staff members were very friendly and easy to work with. They answered all my questions without hesitation and with ease. The detail cleaning on my car was excellent. I will definitely recommend my friends and family to have their car repairs done with your company.

Continue the “excellent” work! Real professionals and outstanding customer services.

The service and performance was great!

Estimated length of repair given at insurance assessment was 2 days. Estimated length at drop off was 5 working days. Later, shortened back to 2 days. At estimated time of pick-up, no updates had been made and I had to call to find out status. Additional repairs required & estimated completion pushed back to Monday again. Monday, received notice that work was done & was asked for paperwork regarding safety check for replacement (sticker on bumper was damaged.) Upon arrival, told I would need to wait another half hour for entirely new safety check to be assessed. When I returned, it was discovered a part to be repaired had been neglected, and I had to wait another 15-20 minutes for it to be installed. The work done seems fine, but I was otherwise disappointed overall. This repair cost me nothing out of pocket (insurance paid for everything), but not having my car over the weekend meant I couldn't earn my usual $200-300 driving Uber. I would have scheduled a dropoff earlier in the week had I known of the potential for delays. I also didn't like my rental car, but I doubt the shop has any control over that.

Very professional, excellent people skills.

Friendly staffs

Great job guys thank you!!!!

No additional comments

Excellent work, kept informed daily as to the status of the repair of my car. Definitely your company is rated 10 of 10 by me.

great job from beginning to end of process. the only concern I have is that when I got home I looked in the bumper grill and notice a few parts inside by the radiator there was a bunch of papers stuck ( probably from the painting protection ) that needs to be taken out. Also there is a part inside next to radiator which I cant reach inside that is dangling loose in that needs to be fixed.

Your team is simply the best

Friendly and professional. Great job!

I am not a satisfied customer due to lack of communications. Total repair of my vehicle exceeds the original estimate that i was given.

Job well done. BZ

The E-mail about the progress of the work was a nice surprise.

Car repair estimate was 10 days. After dropping off the car on March 4 they changed the finish date to18 days. That’s ok. And they sent 5 text messages that everything was progressing well. In the meantime I had to rent a car and pay for the rental myself since insurance didn’t cover that. Up to 2 days before I continued to get texts that everything was fine and car was in final assembly and detail work. On the promised date of delivery I heard nothing so I called and they told me they needed another part and instead of 3/22 completion date it would be 3/27. I kept the rental car because we are retired and have medical appts. Then on 3/27 again no information so I called and they said they were still waiting for parts!!!!. I was really mad since the rental had already cost me almost $800. I complained vigorously and they said they had a loaner car that I could use. I asked if they had a loaner way back before I even dropped off the car and they said they don’t have any!! The new completion date was now 4/****. I called on that day to pickup and they said it wasn’t ready again. I finally got the car 4/3– almost 30 days to repair minor damage!!!! I think they should compensate for the car rental from 3/22 to 3/27. From the first promised delivery date until they gave me the loaner car since they forgot to order the part needed until near completion. Why should I pay for the auto shop’s mistake. A nightmare. I would recommend people and insurance companies to avoid this shop!!!!!’

The entire process was great, from the beginning to the end. Any time I called to get an update, I was greeted very friendly and I was helped right away. My car looks better than before and I appreciate how I was walked through all the work that was done. Being able to leave my rental there was also a plus.