The car was super clean inside and out when I picked it up, thanks.
4/22/2016
Kelly G. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Everyone was very nice & helpful. Car looks great & seems to be running fine. I appreciate the wash & vacuum.
Reasons for some dissatisfaction: the repair job took a lot longer than anticipated. This probably couldn't have been prevented. One tire was flat when I came to pick it up. I don't think the flat tire was caused by the garage--the sensor was coming in even before this. But I do think they should have checked this before they brought it around for me. But **** went out of his way to take it across the street to air it up & have the tire checked.
4/20/2016
Caezar M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Quick service and excellent repair and the staff are very nice and friendly
4/20/2016
Lois M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was helped by Lyn and she was able to get me finished by the projected time. Also the car looked beautiful!
4/7/2016
Nola B. VERIFIED CUSTOMER
Vehicle Make : Honda
Friendly, efficient staff,great customer communication,
Clearly a service-oriented business in an age when this is disappearing!
4/6/2016
Joseph-santiago B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Truck took way longer than estimated, paint job was horrible and the parts weren't put on completely and not cleanly. Horrible job and would not recommend. Good customer service anywho, just horrible work.
4/5/2016
Christine L. VERIFIED CUSTOMER
Vehicle Make : Scion
I love you guys... Roy, Tiffany and the rest of the crew. Thank you from the bottom of my heart. Everyone did a wonderful job taking good care of my scion xb. I will definitely refer you to my friends and family. God bless you all!
4/5/2016
Dionne A. VERIFIED CUSTOMER
Vehicle Make : Scion
I was pleasantly surprised to see my car was washed, vacuumed, and cleaned! ) The emails were great and everything went fast and smooth.
3/30/2016
Anthony K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job! Mahalo, shaka!
3/30/2016
Kevin B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I was very pleased with the work that was done they did an amazing job the one and only downside was the length that it took to repair it and not receiving constant updates when there was a change of scheduling but other than that the manager took care of me and showed me around and everything that they did when he noticed that there was a small mistake he took the car back and apologized so much putting me into a rental care right away. I will definetly go back for anything else that I ever need
3/30/2016
Lynn M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dust, Contaminates,dimple on painted areas,frt bumper,hood,roof. frt cracked license plate bracket was not replaced as requested per phone con. White Buffing/polishing residue around edges of frt hood, rt frt qtr window and window sealseals/glass,rear roof antenna base. Dark Buff,scuff marks around rt mirrior/body repair area,rear roof antenna base, paint damaged/peeling at rear top/center of hatch. Left side of rear bumper black bumper step was coming off.(I pressed it back down while doing walk around on vehicle) not sure if it will hold.
I was quite disappointed in the condition of my vehicle for pickup. I showed Nicole the areas of my concern but I'd recommend using this review as a guideline too. I was told corrections would be made by 12pm March 29. Personally I don't know how all can be rectified in such a short period of time. Also,I did not have the opportunity to inspect the interior of the vehicle. Knowing the windshield was removed and body work was performed, I'm hoping the interior was as clean as I left it with your shop.
Disappointingly,
Michael P. McDonald
****-****-xxxx
3/29/2016
Scott H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Really liked the texts you sent about the repairs.
You need to sell yourself to the car dealers. The mat paint job on my daughter's car is so unusual here your shop was the only one on the island that could do it. My dealer that sold her the car had no idea where she could get it repainted after her small dent job in a parking lot.
3/24/2016
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I satisfied your body work for my car.Thank you
3/18/2016
Genebethsmile B. VERIFIED CUSTOMER
Vehicle Make : Acura
As always Spencers and his crew always do an excellent job. Very happy and very satisfied
3/17/2016
Randi B. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was informed my car was complete and ready for pickup. During that duration I was given misinformation regarding the status of my car. I came in today during my work hour to pick up my car. I am informed they were unaware I was coming. They asked me to give them 30 minutes to wash the car. When I returned they informed "you have no gas and they are charging your battery." I was still patient and proceeded to make the payment. When the young lady pulled my car to the front I decided to check the car while they finished my receipt. The detailing as mentioned was not complete. The front seat looked as it were vacuumed and not detailed. When I looked in the back all of the trash that was left in my car by the individual who stole my car was still in the car. Nothing was discarded or detailed as I was previously informed. I am very dissapointed.
3/15/2016
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
You did an excellent job and your staff is very professional and very nice. Would highly recommend you to friends and family.
3/11/2016
Maura S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I loved the text message updates and how friendly everyone was!
3/10/2016
John P. VERIFIED CUSTOMER
Vehicle Make : Honda
Well done
2/28/2016
Charles L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great
2/27/2016
Faye K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was satisfied with the repair work but was wondering why it was in the shop for such a long period of time for just a minor bumper damage. It's not as if the bumper had to be replaced. Also upon returning home to Waikiki straight from the shop I checked the odometer reading. The odometer read 5073 miles.The mileage in was 4589! It had been driven 460 miles while in your possession! This is not right. I'm sorry but I am going to have to report this to the powers that be who regulate your business including the ombudsman, Better Business Bureau, in addition to farmers insurance company who provided you with this business.