Staff was friendly and accomodating. Workmanship was excellent. Everything was explained clearly.
11/27/2017
Jaime Q. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
You did such a great job. You got the work done quick and were very helpful throughout the entire process.
11/23/2017
Erwin B. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job and fast repair.
11/18/2017
Harrison D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Txt were the only way I knew progress, would recommend to do more texts messages to keep customers updated as I had to call in several times cause it started off by telling us 4 days and then turned into over two months.
11/18/2017
Carlo D. VERIFIED CUSTOMER
Vehicle Make : Honda
They did a good job taking care of my car and it went well. The best thing was I wasn't expecting them to clean interior and exterior of my car . Thanks again
11/8/2017
Brian M. VERIFIED CUSTOMER
Vehicle Make : Honda
Car wasn't done right. Spent time driving it down, waited a week and still not done right. Now have to take off of work again to bring it back for repair.
11/5/2017
Celia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was friendly and helpful. Thank you.
11/3/2017
Joan E. VERIFIED CUSTOMER
Vehicle Make : Honda
Exceptional organization and service. Mahalo to Frank for his incredible attention to detail and stellar service. I really appreciated the text updates regarding status of my repairs. I wiould (and will) recommend Auto World Specialists to family and friends. Mahalo to everyone on the AWS team for making my car look new again!
10/28/2017
Alvita M. VERIFIED CUSTOMER
Vehicle Make : Nissan
All the staff that I came across were very friendly and easy to talk with. I also was surprised at how awesome the car looked when I received it. I wasn't expecting a total detailed vehicle ( inside & out)!!! Thank you all! I would totally recommend you to my friends and family.
10/26/2017
Anthony F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I Called at 3:40pm and asked would my car be ready on 22 October 2017, The Receptionists said No and that my car would be ready on the 25 October 2017, Then they Called at 4:41pm 22 October 2017, and said my car was Ready to be picked up but they closed and I could pick it up on the 23 October 2017, I Don’t know where the confusion came from but it would have been nice to know so that I could have picked my car up and dropped the rental off.
10/24/2017
Andrew K. VERIFIED CUSTOMER
Vehicle Make : Honda
AWS could do better on projecting completion timelines. The original projected completion date compared to the actual day the car was finished was more than a week; underpromise but overdeliver.
Communication could be more clear as well. After being told my car was in final steps for detail, when I went to pick up the car I found out it still needed to have a window installed and would not be ready for several more days.
Great work on the car; communication could be more clear.
10/18/2017
Valerie H. VERIFIED CUSTOMER
Vehicle Make : BMW
Thanks for the excellent work and constant updates on my car's repair process!!
10/15/2017
Wesley L. VERIFIED CUSTOMER
Vehicle Make : Acura
The marker light lens was ordered twice and both times the part arrived incorrectly. On the second order, I was not notified that the marker light was incorrect when coming to pickup the vehicle. I also was notified that they did a courtesy alignment. The car still pulled to the right when driving down the street. No alignment testing results were provided. Car is still in auto world specialist possession to have an alignment done and new lens ordered.
10/8/2017
Carol W. VERIFIED CUSTOMER
Vehicle Make : BMW
All staff members very professional and nice!
10/6/2017
Darrin M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like the professional job they did in the repair of my car. It looks as good as new
10/5/2017
Stewart K. VERIFIED CUSTOMER
Vehicle Make : Honda
Reception and staff are so friendly and professional.
9/27/2017
Gabino M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for the great job that was done too are vehical
9/26/2017
Susan C. VERIFIED CUSTOMER
Vehicle Make : Honda
So far so good.
One day after getting the car back
9/21/2017
Patricia V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You missed to replaced a cover and lost the original that was damaged on the car accident. Per one of your nicest employees I need to call you on Sept 29 to follow up if you ordered the cover. The car was hit of a guy behind me and I was driving my husband car, He is deployed right now and I was expecting to have the car fixed before he come back. Also I requested to get a quote for some other damages that the car has previously to the accidente out of my pocket and I never got the quote.
9/21/2017
Jo A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Customer service and was kept updated on the process of repairs being done on my car.