I feel that staff should've done a much better job of providing regular updates on the status of my repair. I had 2 claims being completed at the same time. I was told that my car would be ready the next day when only one claim was complete.
When I called back for clarification, I was told it would be over a week until completion. I was then told that my vehicle would be ready on 9/2. I made arrangements to leave work, but didn't receive an update until 7:03 pm on 9/2. The update was to tell me that the car wouldn't be ready on 9/2 but perhaps Tuesday. Tuesday came with no communication. I was then contacted at 4:45 pm on Wednesday 9/7 stating that my repair was complete.
If staff is too busy to conduct status update calls then email/text updates should replace them. My last text was received on 8/25.
9/10/2016
Kamaldeen S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The remarkable and constant electronic update on progress with the repairs is highly commendable
9/2/2016
Jean N. VERIFIED CUSTOMER
Vehicle Make : Toyota
least service
9/2/2016
Renee M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great communication, I appreciated all of the updates from your professional staff. I am very satisfied with the service. Thank you very much!
8/27/2016
Francisco R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I thought the accident and repairs was the start of an unpleasant experience for me. I was very pleased with the updates on the progress of the repairs. The service team was very cordial and informative every step of the process, and my car was finished earlier than estimated
Thank you DARCARS Colllision Center for a happy ending to what started as an unpleasant experience(the accident).
8/26/2016
Kenneth H. VERIFIED CUSTOMER
Vehicle Make : Pontiac
They did not repair the right head light rubber. Left gaps between the bumper an the light
8/23/2016
Beverly M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was so impressed with Darcars Collision Center in handling my situation. Everyone is very professional and yet friendly. Keep up the good work!
Two thumbs up!!!
8/20/2016
Pamela H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The repair was great. I was disappointed that it took a week longer than promised, and let me know at last minute.
8/19/2016
Vera L. VERIFIED CUSTOMER
Vehicle Make : Kia
Very courteous
made sure all details were covered
Praise God for the beautiful people
8/17/2016
Wallace V. VERIFIED CUSTOMER
Vehicle Make : Kia
Everything looked good accept my door knobs which had splatterd panit in it. Which was not on it when i brought my car.other than that everything was fine
8/14/2016
Jermaine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Came back to my inside driver car door handle broken off when my car was suppose to be getting repaired for a bumber
8/11/2016
Bennie W. VERIFIED CUSTOMER
Vehicle Make : Ford
better communication with the customer will be great. I had to call every day for an update.
8/7/2016
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great Work done. Would have more work done if needed. Very nice people working there.
Thanks,
Barbara G
7/29/2016
Maurice C. VERIFIED CUSTOMER
Vehicle Make : BMW
Quick, convenient, and competent is how I would describe the service.
7/27/2016
Armstrong O. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was satisfied
7/21/2016
Anire A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was attended in a timely manner . Great customer service.
7/20/2016
Caroline F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very impressed that I was emailed and called for updates throughout the time my car was being worked on. My car looks really great.
7/18/2016
Perla C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks good. Good service.
7/15/2016
Carol F. VERIFIED CUSTOMER
Vehicle Make : GMC
Having all three companies at one location is a good idea. One-stop-shop, as they say. Also, was pleasantly surprised when I saw that my vehicle was washed and vacuumed. Thanks much.
7/13/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I personally feel like because I was inconvenienced more than one time. I should get a free week rental or something. I had a car that registration sticker expired, spent half a day to exchange. The next vehicle was smaller and smelled. My car was to only take **** wk but it took 2. My dash board gauges is still not functioning like I told technician. Which happened the day after the accident. I have never had an experience like this one. In all my years of being a loyal Geico customer. I am just really upset about this situation.