Darcars Collision Center of Fairfax

I did look at the work done on my car and visually I looks very nicely done. I hope I don’t see any problems with the durability of the work thu time. I appreciate the excellent customer service that came with it as well.

everything went fine car looks good but a fender light it aint working can you guys fix it? please let me know thank you

Thank you so much for your hard work I loved the work you guys did to my car it looks great thank you so much.

Team was very wonderful

Amazing!

Great job

Karina went out of her way to help with my window replacement

Christine and Karina made getting my car repaired a smooth experience. Will definitely come back for future repairs.

I have yet to receive my car back.

Give the employees some fans to cool off with

You did an excellent job in a shortest possible time. People are friendly and helpful too. Thanks.

All and all, it was a great experience Thanks

My adjuster Christi was amazing. She gave me a lot of helpful info and kept me up to date with texts and pictures throughout the week. Overall I couldn’t believe how easy and convenient everything was. Thank you!

The whole team was very nice and I am happy I went with Darcars for my repairs

Thank you so much.

I just completed the longer survey but want to add that I am totally satisfied with the service to include ability to pick up the car after 6PM through the front office - and not needing to take off from work to do that, too.

Took less than ****/2 the time estimated to finish the repair. Great people and service!! Car looks great. They even cleaned the inside!!

My Experience was absolutely horrible from the beginning. Karina was supposed to call me and let me know when the parts for my vehicle would arrive so that I could drop off my vehicle in a timely manner. Instead this did not happen and I had to then call her after I did not hear from her which led to me calling the day after the parts arrived and having to delay my repairs for a week. In short every time I was promised a phone call or any form of communication from her never happened. Then when picking up my vehicle I received attitude when I had concerns about paint in places it did not belong as well as adhesive residue. Then once I got into my vehicle I noticed a button missing from the dash when I spoke with her about it she insinuated that’s a button may not have been there when I dropped off the vehicle I’m very meticulous about my vehicle. When I indicated that I was making an effort to stay calm she said and I quote that she had a long day too and there was no reason to be upset again she promised to call the next day which I did not receive at all. As I did not wish to deal with her any further I spoke directly to the Geico claim agent and asked if there was another shop I could go to has now while I found the button the rear passenger door does not open unless one pulls it 6 to 8 times in a row. While I was advised that the body shop there has the first right of refusal and I am not able to go to another shop I’ve made it very clear that I do not wish to deal with the young woman again and will be reaching out directly to the acting manager Alex as I don’t appreciate comments and things being a silly waited or added that we’re not correct. While I was advised that the body shop there has the first right of refusal and I am not able to go to another shop I have made it very clear that I do not wish to deal with the young woman again and will be reaching out directly to the acting manager Alex as I don’t appreciate comments and things being insinuated or added that we’re not correct. It is apparent that the young woman is in capable of the workload and of managing her time as well as your attitude I should know also that while I was waiting for my car to be a inspected initially for damages she was busy handing out invitations to the staff for a party it is apparent that the young woman is incapable of the workload and of managing her time as well as your attitude I should know also that while I was waiting for my car to be a inspected initially for damages she was busy handing out invitations to the staff for a party.

The repairs look great

Excellent customer service. Thank you.