The timing of the repairs was fine; but, I am not happy with the work because, the left side of the rear bumper is detaching already, the right side tail light is not working either. When I picked the car it was raining and I couldn't appreciate the work better. I am contacting the Geico staff today to bring back my car.
10/15/2018
Majorie R. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
1st thing, everything was taken out of the trunk of my car, placed on the back seat and then left there. I think I should have been placed back into the trunk. Also, my wife’s phone was left in the rent a car. Once we went back to retrieve it, it was not there. The work on the car was great but I’m truly disappointed with the other things
10/6/2018
Jeff C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Four screws were missing, the front bumper was not secured, and the exterior of the car was not cleaned. I did not pick up the car on Saturday and awaiting the correction on Monday.
9/30/2018
Raphael L. VERIFIED CUSTOMER
Vehicle Make : Ford
Very satisfied with your service
9/25/2018
Abiy N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job, even got repair which was not part of the claim.
9/24/2018
Charles G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Randy was very helpful he explained everything about the repairs it's good to know that you have a great employee I will recommend your service. Thank you
9/20/2018
Rinaldy M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
That’s very good job
9/18/2018
Robert K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good staff; good work
9/12/2018
Donna B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job, keep it up! Tks
9/4/2018
Anjelic T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service. My car looks excellent
9/1/2018
Kathleen C. VERIFIED CUSTOMER
Vehicle Make : Honda
Many thanks!
8/31/2018
James B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repair looks great and the only downside was that I was asked when I dropped the car off how often I would like updates on the status and I said a quick daily update would be nice if that was possible and I was told that was fine. I really didn’t get any updates at all and then called after a week to check since that was the estimated time to repair and was told it should be done by the ne t day. It wasn’t done for a few more days and I never got updates again until it was done and then it was end of day on Friday and it was tricky for us to get to pick it up on Saturday before **** but we worked it out. Not getting the updates in general wasn’t a big issue since we were given a rental car during the repair time but it woul’ve been a big issue if we didn’t have the rental or had to pay for it ourselves especially since repair took about 4 days longer than estimated. But besides this the service seemed fine which is why I said we were satisfied. Thank you.
8/31/2018
Juan G. VERIFIED CUSTOMER
Vehicle Make : Honda
good
8/23/2018
Dollie H. VERIFIED CUSTOMER
Vehicle Make : Honda
Car repair looks very good. Car was cleaned.
8/23/2018
Roger K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was very satisfactory and I was kept informed by GEICO and Dar Cars about progress. Two reasons for my survey response. First, we found that the hood was open when we got home. It was not latched/closed correctly and this could have been a driving hazard. Second, although the exterior of the car was washed, the car must have been driven through a muddy spot because mud was splattered along the left front/drivers side. Also,the interior was not cleaned,
But maybe this isn’t included.
So, these were reasons why I marked “not completely” satisfied.
8/19/2018
Cheikh D. VERIFIED CUSTOMER
Vehicle Make : Honda
The gas access panel won't open! So I cannot refuse. I will drop it off for rework tomorrow morning.
8/16/2018
Beatrice A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They were friendly...warm... caring
8/15/2018
Jim K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for always being ready to listen to our concerns and giving us complete unfailing satisfaction. Keep up the good work. Spencial thanks to Mr. Baughman and his team who professionally took care of my Hyundai 2012 Santa Fe.
(Jim K
8/8/2018
Ari M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The technician forgot to charge the AC and so we are forced to drive in 90+ degree heat for two days before we have a chance to bring the car back in.