Too long for repair
Incorrect messages from Superior about pick up info had me running around reorganizing my obligations to no avail
Paid $160+ for car detailing and as I drove home into the setting sun I realized they never even washed my windshield inside
Very frustrating
Repair seems good just lousy service
2/28/2018
Wade S. VERIFIED CUSTOMER
Vehicle Make : Mazda
The car looks amazing! Looks better than when I bought the first time! And so clean! Thank you so much for all your help with everything!
2/24/2018
Russell H. VERIFIED CUSTOMER
Vehicle Make : Honda
A great group of people who were very responsive and did a great job!
2/23/2018
Mark S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Car looks great. Thank you.
2/13/2018
Pam S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Good work.. pleasant staff
2/13/2018
John F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Awesome job
2/10/2018
Peter C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was glad to work with very professional people who understand and practice good customer service.
2/9/2018
Nicholas B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work and staff is excellent
2/7/2018
Mauri D. VERIFIED CUSTOMER
Vehicle Make : Saturn
I was told that it would take 2 to 3 days to complete the repairs. It took five. I had to call to find out the status of my car. When I did call and leave a message it took forever for somebody to call me back.
If you were experiencing delays in repair it would have been appreciated and appropriate for someone to call and let me know that it would take longer than anticipated.
2/3/2018
James C. VERIFIED CUSTOMER
Vehicle Make : Honda
At this time, the car is well repaired and it was detailed as well, which demonstrates excellence in customer service. I am pleased about the repair at this point in time and was delighted to have the car detailed as a bonus !!!
1/31/2018
Devon S. VERIFIED CUSTOMER
Vehicle Make : Lexus
My Lyft support was working before now they’re not
1/30/2018
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The repair took longer than I expected because of the volume of work that Superior was faced with after a holiday weekend. I was kept informed all along the way and the end product was worth the wait. Special thanks to Joe for having such a calm and patient attitude in the face of a momentariy irate customer due to the delay.
1/26/2018
Allison A. VERIFIED CUSTOMER
Vehicle Make : Honda
I was not called or texted to be notified that my car was ready so i took it upon myself to call after 9 days with the car to check to see if it was ready. I did receive a text that it was near completion but that was the last one. I was told it WAS ready and when I arrived there was apparently something wrong with the door lock and I waited over another hour even though I was literally told 5 minutes by Mike P. My time is very valuable and this was not appreciated. The staff are polite enough but cold and very matter-of-fact. I thank you for fixing my door. The work looks nice. I prefer not to have a phone call. Thank you kindly, Allison.
1/25/2018
Trong K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for fixing my Toyota to my satisfaction ! ...
Best Regards , Trong K
1/24/2018
Robert W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job
1/19/2018
Ashley G. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was finished faster than expected and I was kept up to date on its progress throughout. And it looks perfect again.
1/17/2018
James F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Superior is the name and also the level of service I received! Communication was excellent. Everyone I spoke with was nice and seemed to do a little extra to help.
1/13/2018
Kurt S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
They did a beautiful job and went above and beyond to meet my expectations and exceed them
1/13/2018
Victoria B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Loved how my car turned out after such a huge accident . Love the job you guys do here .