Fix Auto ACAB Group

They did a good job on the car that it look like nothing happen to the car. I like their work that I can recommend them to a friend or a relative in the future.

I also left my review on Yelp, but wanted to additionally thank Cameryn and Juan through your customer feedback portal. I was directed to Fix Auto by my USAA insurance when I got into a parking lot fender-bender when a big Lexus RX didn't see me as he backed out of his parking spot into my tiny 2011 Prius as I was waiting to take another parking spot, and I couldn't be happier with the friendliness, dexterity, and speed of service. The entire end-to-end process couldn't have been better with the help of Cameryn Woods and I am so impressed with her outstanding customer service and overall kindness as a person. Additionally, I have Juan to thank for his amazing work and his very special surprise, listed below. Needless to say, I'll be taking all of my future auto-related needs and recommending my friends here for certain. Instances that really impacted my experience at Fix Auto Irvine: #****: Speed - replacing the bumper only took until the following evening for pickup. Booked an appointment, dropped off my car Monday morning, damage diagnosis report/permission to operate by Tuesday morning, and pickup by EOD Tuesday afternoon before close. This was super considerate as I only had a mere two business days paying the rental car. I love that Enterprise picks up and allows drop-off at this location. #2: Kindness and commitment to outstanding customer service, and very responsive. I have never experienced this level of personable customer service from any auto business, and I owe it to Cameryn for handling the fix. She is the absolute sweetest rep, and I wouldn't hesitate to come back because of my experience with her. Personable, professional, honest, and extremely knowledgable when I had questions. Her and Karen even stayed past close just so they could wait for me to pick up my car and I truly appreciated that because I was running late. #3: Not only did they replace my bumper in one day, but they went ABOVE and beyond to "facelift" an existing scratch I had near the rear door (32" or more of length). A few weeks ago when I got it, I haphazardly attempted to buff off the paint residue myself with acetone, but I really was not expecting that Juan would even touch things unrelated to the service... I walked away with a washed car and vacuumed interior for my car (got a wash ~3 weeks ago... so it was dirtied a reasonable amount, too) So I got my bumper fixed, car washed, AND my unrelated scratch cared to. The bumper replacement came out to $****,038 but that and my deductible were covered by insurance. However, the scratch was completely separate. The fact that this otherwise additional $2,600 job was addressed as a free 'best-quick-fix' was such an unexpected and generous effort by Juan. I had a wonderful service done today and it's all thanks to Fix Auto Irvine. My experience was handled way, way beyond my expectations, and I cannot recommend FA Irvine more highly to my friends. I hope that the customer feedback team can share my experience with the necessary team members to recognize Juan, Cameryn, and Karen for their efforts and celebrate their kindness and teamwork.

Excellent job well done... the repairs were completed in a very timely manner... very professional staff... and loved the text that I was receiving throughout the repair process.... 5 star company !!!

Repair was completed 3 days early. Car was returned in like new condition.

My experience was positive from beginning to the end customer service was awesome I got text messages every day giving me the update on my vehicle I didn’t have to make one phone call Christine was very professional customer service was excellent I gave her a 10+. My van was done three days early

Great job

Special thanks to Valarie for help today when we picked up our car. We hit a lot of traffic coming back from our vacation and she waited extra minutes for us to arrive. The car looks great too!!! Thank you, Peter and Tami ****

I sent in some pictures. I'm not sure what happened. Talk Monday

Joe Benitez was great!! It was a pain dealing with the insurance but Joe was very helpful in dealing with them to get my car back to it's original condition. Car looks great and runs great! A job well done by everyone at fix auto! Thank you!

Great customer service

Nancy, Leslie and Alison were so helpful! They kept me posted the whole way through!

Answered all my questions. Excellent service!

Excellent service.

Very good service,every body super friendly.thankyou all ,

Excellent service, Friendly staff, Always kept me updated - Completion right on schedule. Thanks, Thanks, Thanks !!!!

none

i should have sent my car to my daughters body shop. i would have gotten a professional result. i'm angry with my self for letting the insurance company send my car there.

I really loved the way I was always notified about my car, in a very excellent way. I highly recommend anyone to go there. My car was clean n worked at a high excellent level thanks to you all at Fix Auto Montclair and Ontario.

Very professional place and great job on the fix....very courteous staff....and was very pleased that my Hot Rod was given a great wash and wax afterward !

Cameron was so amazing and helpful throughout the process. If there is one thing I would say is they forgot to fix one scratch that we marked on the initial paperwork that was not fixed. I will not hesitate to recommend Fix Auto to my clients and friends and Fix Auto can thank Cameryn Woods as they are lucky to have her as the first person who treated me upon arrival and I will be emailing her directly. Julie Ann Tristao