I am very pleased with the quality, communication and overall job well done. Stephanie was very helpful through the whole process. A++
12/21/2018
Rod I. VERIFIED CUSTOMER
Vehicle Make : Honda
The entire process was so professional and exceeded our expectations.
We had time limitations and you all worked so effectively to meet our deadlines.
Thank you all for a job well done and will definitely have a ton of referrals from us.
Stephanie and Mike bent over backwards to make this experience stress free and special.
12/20/2018
Jorge Y. VERIFIED CUSTOMER
Vehicle Make : Honda
Nancy played an important role as customer service. She was extremely kind and diligent on updating my car repair status ... very satisfied with the work done on my vehicle
12/20/2018
Issac D. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for all your help
12/20/2018
Donna H. VERIFIED CUSTOMER
Vehicle Make : Ford
Maybe daily or every other day updates would be nice.
Otherwise, no additional comments.
12/19/2018
Attillio G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The text updates are very helpful. Good customer service information. Also estimated time of completion was close to actual finish. I appreciate that. You did not keep my car for three weeks. Thx.
12/19/2018
Samuel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The faces that greet me and constantly keep me in the loop is what makes fix auto great. Thanks
12/19/2018
Nicholas F. VERIFIED CUSTOMER
Vehicle Make : Toyota
After 2 weeks they couldn’t find a tire to replace the damaged tire, causing an extra 2 day delay. My call to company was supposed to be routed to a manager who never called back. The day after receiving the car the tire pressure warning light is constantly blinking.
12/18/2018
Daniel P. VERIFIED CUSTOMER
Vehicle Make : Ford
Joe and Thelma were my two points of contact. Both were professional at all times and assured me that I would be satified with the repairs. As I am a very picky person, I told them I would be very critical of the finished job. I was very satisfied with the results. The car looks just as nothing ever happened to it. Thank you Fix Auto-Downton Orange.
12/18/2018
Benjamin E. VERIFIED CUSTOMER
Vehicle Make : Kia
I loved the constant updates and friendly service — really me feel better about the situation and seemed to have done an amazing job.
12/18/2018
Hsin Yee. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate how all the customer support staff can access information to answer questions and update appointments. Every interaction on the phone and in person was very professional. Thank you to Justin for preordering the bumper and Nancy for being thorough in the paperwork and explaining the process. Please keep up the great teamwork. Not many businesses stand out, Fix Auto is a stand out! Thank you, Cindy Hwa.
12/15/2018
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vehicle was finished ahead of schedule and I was informed of the progress all along the way. The whole team was wonderful!
Thanks FixAuto!
12/15/2018
Yvette V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The whole team at Fix auto did a great job. Stephanie at the front desk was very helpful and very efficient with all paperwork, emails and progress phone call updates. The guys behind the scenes that I never met, did a fabulous job on my car. They thoroughly inspected my car and fix everything back to new. The color match is perfect. They even finished ahead of schedule. They even gave my car a courtesy wash, great job by the way. I would highly recommend Fix auto to everyone.
12/15/2018
Phumzile F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was great. Excellent customer service.
12/15/2018
Pio O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Another wonderful job, brought back my vehicle back to its original look. Good communication on its status and delivered my vehicle early than expected.
Great Job!!
12/14/2018
Scott M. VERIFIED CUSTOMER
Vehicle Make : Subaru
My main contact was Christine for the repair of my vehicle. She was very sweet and very caring about making everything go smoothly for me. She explained everything so well that I didn’t have any questions at all. She was very informative when I called with some questions. Her Customer service skills are excellent. I can tell that she really enjoys what she does at the shop. The other people I spoke to at the shop were all very nice. The completed work was excellent and I would highly recommend this particular Fix Auto shop to anyone needing any bodywork on their vehicle.
12/14/2018
Jeremy S. VERIFIED CUSTOMER
Vehicle Make : Honda
Always very clean work
12/13/2018
Robert S. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Found a bubble/crack in the paint where it was repaired.
Waiting for Valerie to get back to me how you are to handle
12/12/2018
Elaine M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I appreciate that Fix doesn’t rush the job. My car looks better than new! I also appreciate the communication between Fix and the client so we always know where we are in the repair process.
12/12/2018
Donald M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Friendly and customer service oriented. Would recommend this shop to my friends and family.