Fix Auto ACAB Group

Good job on keeping me informed with the process.

The gentleman that provided me the estimate and actually worked on my, who's name I cannot recall, car was professional and did a good job. When I dropped off the car with him he told me he was going to make sure the deductible was indeed wavived, which he did. When I went to pick the vehicle up there was some confusion about the deductible with the lady at the desk. Luckily the gentleman that did the work on my car remembered that the deductible was wavived and had the lady check the notes and confirmed that the deductible was waived. A 15 minute inconvenience, but fine. The following week I got a voicemail from the office manager, Nesha. I have never been treated so rudely in my life. She threatened collections if I did not remit payment in 24 hours. When I took time out of my work day to call her back, I told her to check the notes in my file to confirm the deductible was waived. Rather than admitting her mistake and apologizing for wasting my time, Nisha just said fine and hung up on me. Extremely rude. I was totally satisfied with your service prior to this point, but now I am very annoyed. I plain on contacting my insurance so hopefully they will stop recommending your shop. Of course, I will also be writing a review on yelp and other similar websites. It would behoove you to remind your employees not to threaten collections first thing before talking to the customer. I'd remind you that California has strict consumer protection laws regarding debt collection. Further, hanging up on people is never good customer service. Nisha needs a refresher course on how to treat people professionally. I hope your shop will treat others more professionally in the future.

Very prompt and professional

Fast, efficient service... everything just as expected! Thank you

This is my second experience at Fix auto Yorba Linda. My first experience was with my wife's XK8 Jaguar. Although the damage was satisfactorily repaired, I found that a turn signal light was not reconnected properly and that a side marker light had been broken and "jury rig" fixed rather than replaced. So far I am satisfied with the most recent repair job on my Toyota Tacoma. I just picked it up today, and everything seems fine so far.

Awesome place! Thanks to Mike and his team of experts!

I was happy that my vehicle was done sooner than the expected completion date.

The car came out superb, better than before the accident! Great job????

I appreciated the constant updates via text.

Loved the text updates. Appreciated the coordination between you, state farm and Hertz.

Great work with the car and in such a timely manner. I love the follow up texts too. A plus for customer service!

I was really happy with how they kept me up to date with my car, and how they had everything finished on time. My overall experience was great. They had great customer service.

I love u guys. Not to mention great neighbors!!

everyone at your shop was helpful and friendly if I need to get anything else done on my car so I will definitely take it back

Fix Auto did a great job keeping me informed of the progress on my car and returning it to factory condition. The car looks beautiful and your service was terrific. The office managers were also excellent at their jobs. Fix auto is a great place to go for repairs.

Goo job I 'm happy thank you

They forgot to test wind shield wiper and there were no water spray out when cleaning wind shield by pulling the handle. This problem was quickly identified and corrected.

My car was repaired so you couldn't tell there was any damage. Auto fix did an excellent job!

Vivian was very helpful throughout the whole process and took the time to answer my many questions thoroughly. The whole Fix Auto Ontario team was excellent and had my car back to me several days prior to the expected finish date. Thanks so much!

Very great people. A really nice job on my car.