The staff is professional and helpful. Good customer service.
Thank you.
6/3/2016
Fred A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Customer facing staff is friendly but knows nothing about the work done there. My initial concerns with my vehicle were dismissed with a "don't worry they'll check for everything and take care of it," and the staff was unable to answer any of my questions after the work was done. Now to make matters worse, your mechanics completely missed a glaring alignment issue that I had to point out the first time I tried to pick up my car. Now on the second time around, I still don't believe it's running right and will be asking your shop to take another look at it. Unfortunately, I'm not confident in your service.
6/2/2016
Abe I. VERIFIED CUSTOMER
Vehicle Make : Audi
Aside from being a professional body shop, the people are very friendly, kind, and courteous.
6/2/2016
Kathy T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great jobs. Liked getting updates and car ready when promised. Thanks for cleaning it and of course the fudge. When can I clean and wax it?
6/2/2016
Jennifer D. VERIFIED CUSTOMER
Vehicle Make : Subaru
There are a few things i have questions about. I will call tomorrow or Friday. But overall it was a pleasant experience
6/2/2016
Jason B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Looks great and were very please with the service.
6/1/2016
Matt V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was very polite and courteous. Very nice job on my repair. Would definitely use them again. Thank you!!!
6/1/2016
Kimberly A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Fast and professional. I appreciated the updates via text and email. Couldn't have gone any smoother.
Thanks Fix Auto!
~Kimberly Reyes
6/1/2016
Natalie W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you.
6/1/2016
Toni G. VERIFIED CUSTOMER
Vehicle Make : Ford
I have always taken my autos there for many years and will never go anywhere else. They are fair, accommodating and courteous. I highly recommend them as always. My car came out great. !!
6/1/2016
Eric K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I liked the contstant communication via email regarding the status of my car being fixed, John coming out at the end to make sure that I was satisfied and asking if I had any concerns, the relationship with Enterprise so that I could rent and return a rental car with ease, having my car detailed upon return, having all the paperwork ready when I came to pick up the car, how every time I called Fix with questions someone always answered the phone quikcly, and how the girls working at the front desk (jennifer) and kelly were prompt in answering my questions about the work that was performed.
One thing that I was unhappy with is that my car was delayed in being ready at the time that I expected it to be, after receiving communication 3x that it would be ready by the Friday before Memorial Day, and after calling for confirmation myself that Friday morning, thus making plans to use the car over the weekend, and then being told in the late afternoon that Friday that it wouldn't be ready until 4 days later, the following Tuesday.
6/1/2016
Catherine C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks for a job well done
5/29/2016
Sachi R. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair time was too long. THe quality of work was excellent.
5/28/2016
Elizabeth P. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job! I liked the updates.
5/28/2016
Miguel C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Super excellent thank you so much????????
5/28/2016
Randy R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car looks great!!
5/28/2016
Brian K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very good updates and helpful, friendly customer service despite going through an office remodel at the time.
5/28/2016
Subhi M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased with the professional service level at FixAuto Irvine. My van is looking even better than new
5/27/2016
Jocelyn B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service! Thank you so much
5/27/2016
Manuel T. VERIFIED CUSTOMER
Vehicle Make : Honda
For the most part I was very satisfied with the work and repairs you guys did on my vehicle. It runs great and it feels good to be back in it. Even though it's not a huge deal, I wished that the front left headlight was replaced in the process of replacing the front right headlight, which is the one that was damaged in the accident. Just for the sake of both of them being in the same condition instead of one being newer and the other being noticeably older. Other than that, my experience was good and I was satisfied in terms of the quality of repairs made.