I received my car today July 3rd. The bumper is still loose on the left side. Not clipped on right. The heat shield over the muffler was hanging loose and rattling. My husband had to go to autozone to find screws to attach it since it was after closing and was closed on the 4th. There's white paint specks on my rear tire. Which there's no reason as it was the front that was damaged. My jack is missing from my trunk. It was with the spare tire. I called to ask if it was taken out and since everyone was gone already for the holiday I have to wait till Wednesday. Let's hope I don't get a flat tire before then. I'm very disappointed in the whole experience. Angela and john were great as far as Customerservice and keeping me updated but I am not happy with the work done. We didn't notice these things until we got home and my husband heard the rattling as I pulled Into the driveway. Then we started noticing the other things wrong or incomplete. I believe they hurried because I was calling and asking if my car was ready as they had it for 2 weeks already.
7/4/2017
Steve Y. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Fast, great customer service
7/4/2017
Louis C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Fix Auto was so good that I'll be back in a few weeks to have some more work done. I appreciate the speed, courtesy and professionalism of all the staff in the Orange, California shop.
7/4/2017
Brian O. VERIFIED CUSTOMER
Vehicle Make : Honda
My wife is happy.
7/3/2017
Kenneth C. VERIFIED CUSTOMER
Vehicle Make : Nissan
very best of service. thank you , great people.
7/1/2017
Laura R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thanks for making the repair process an easy one! Everyone was so friendly and patient with questions, and very professional in all communications. Service was prompt and speedy, and the whole experience was very smooth. I just got my car back so I still need to test out that all sensors are working, but the quality looked great and I appreciated the clean car and touch-up.
As a customer, I felt very valued, and that came through in sincere smiles, great communication, and attention to quality customer service. Thanks so much!
7/1/2017
Michele S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Vivian was an excellent representative and when we got the test messaging working she updated me several times a day on the progress and the car was ready as estimated!
7/1/2017
Hasmukh P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great,service, staff was very helpful, courteous and quick. The repair was completed week before the promise date.
7/1/2017
Diane R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you Angela you've been very helpful and thank you to the team whom fixed my car!
7/1/2017
Adam B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great follow up and timing on my repair. Very happy with the quality of service
7/1/2017
Jennifer T. VERIFIED CUSTOMER
Vehicle Make : Subaru
I had a great experience with Fix Auto Anaheim! Everyone in the office, from the manager, Donald Gray to the front desk staff, was courteous, helpful, and very efficient in getting my car repaired. I will recommend them to anyone needing their services. Thank you!
6/30/2017
Jonathan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer communication was outstanding throughout repair process!!
6/30/2017
Christopher P. VERIFIED CUSTOMER
Vehicle Make : Honda
No need too everything was in point
6/30/2017
. U. VERIFIED CUSTOMER
Vehicle Make : Jeep
I appreciate everything including the updates via email with my vehicles progress. Made me feel more interactive in knowing what was going on. The lady working the office named Stephanie was more than helpful and very nice. I'm definitely pleased with the service and the work done to my jeep. Thank you.
6/30/2017
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very happy with the repair and even more so with the fast service. My car was ready ahead of schedule.
6/30/2017
Heather S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job as always!
Thank you, Lynsey!
6/29/2017
Anita B. VERIFIED CUSTOMER
Vehicle Make : Toyota
From my first entrance in the door, during the 9 days of repairing, until today of the pick up...Everyone gave excellent customer service and they all knew my name. Loved it!!
6/29/2017
John T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was awesome. They were so nice and over the top helpful. They even took me to my rental car location and they even returned my rental car for me. Absolute best people. Thank you.
6/28/2017
Thuy Linh. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nancy and Valerie were very helpful and courteous. Repair time estimation was right on.