Fix Auto ACAB Group

Great customer service, speedy work and great results!

Great service and craftsmanship.

Looks good as it is my first day tommar i will check and let you know, your office staff is very friendly and helpful thanks.

The process from start to finish was completely professional. Everything was explained in detail and with clarity. Having Enterprise rent a car conveniently next to Fix Auto is a huge time saver. I will highly recommend Fix Auto to friends and family and Thank Anthony Medina of Penske Honda Ontario for his recommendation. Thank you John, Vivian, and Angela for your great customer service.

Everyone was efficient and courteous. I’m very happy with my experience

Quick turnaround. Loved that it was cleaner at pick up than when I brought it in

Great service, excellent job and very quick. 3 for 3

The car was very nicely repaired and wonderfully cleaned, inside and out. Lynnsey Hurd was very helpful and did a great of communicating.

Everything was done so quickly and efficiently. Everyone I worked with was so kind!

Excelltnt

Communication and service was great

Excellent service by all staff at Fix It along with excellent car repairs provided. I have been coming to FixIt auto for over 15 years and have never been disappointed. Keep up the good work!

I really liked the communication about my repair!

Lynnsey Huard and Zach are absolutely wonderful! Thank you to the entire Fix Auto Team!

Customer service: very good, texted progress every day Car: looks as new

I appreciated the fact that they made sure that the car was back to how it should be or at least the best that I could possibly be and they did not skimp just to save time.

Everyone was great. Thank you.

I will like to say they did a amazing job on fixing my car and I would go back to them for anymore car repairs

Very polite and with perfection!!

Hello Alberto, I am overly disappointed in the manner in which FIX Auto has handled repairing my vehicle. Aside from the fact that you have continued to add additional costs to make the overall cost of repairing higher several times on repairs you referred to as “cosmetic “ today, Fix Auto has returned my car with what appears to be internal cosmetic damage. When I arrived to pick up my vehicle today, it was covered in so much dirt that I couldn’t even tell if the painting matched the rest of the vehicle. So I asked if they can wipe it clean it up so I can feel confident that at least the color was correct. Finally after waiting 15 min I get in my vehicle, and drive half a street and start to notice the damage present throughout the vehicle and so I return to the shop to let you know this is unacceptable. Here are the internal cosmetic defects/damage that was not before and needs to be fixed: · Inside front dash panels both driver side and passenger side covered in spots , smudges and indents of small scratches of what appears to be glue and white paint marks · Inside passenger and driver side wall panel that holds seat belt small indents, discoloration from again what appears to be paint spots · Big scratch on driver side window ( appears to be on the tint layer) · Scratch and indents on back passenger side window ( appears to be on the tint layer) It appears that your team was working on my vehicle with all the windows down as all the air conditioning vents, buttons and indents and even my front tan seat is practically discolored in gray heavy dirt. You claimed that your neighboring companies has no consideration for the dirt they create- this being said the client is not responsible to receive their vehicle in such a condition. Per our conversation today after you chose to rush me off promising that your boss said he will have a detail guy come to my house and replace the tints as well as clean the car. I am not confident that the defects are simply a spray and wipe issue therefore, I will call my insurance company tomorrow and ask them how I need to proceed as your job is not complete until you return my vehicle in the condition it was turned in. I regret trusting AAA in their referral to bring my car in to you. It was a misunderstanding that your shop was even a Mercury approved shop from the beginning and now I am dealing with this continued inconvenience Fix Auto has created while repairing my vehicle externally and failing to return it in the condition it was before internally. Now a couple days later you have contacted me offering to help and you have still not confirmed if your attempt at fixing this by sending a detail to my house on Friday will be complete. Standard customer service takes care of their customer within 24 hours. Sincerely disappointed, Lavinia C