Pacific Elite Collision Center Costa Mesa North

The service was awesome! But the polish wasn’t done right on the bumber.

I had a insurance claim and I have been dealing with Allstate who had been far from professional the previous few weeks so,it is safe to say I was already in a foul mood when I walked in and met with Nicolas Doud. I can honestly say he is personally responsible for turning my attitude towards this situation completely around. He was professional and stepped though all the issues he saw at the initial inspection of my vehicle, I was beyond impressed. He noticed things I didn’t even see when I took pictures for Allstate. This gave me great confidence in leaving my prize possession with him. That wasn’t even the start of it, he then gathered all the information for my claim with Allstate then personally called and switched the car rental place to one that was right down the street for my convenience. He became a great liaison between me and Allstate, he kept me informed of all that went on with insurance and the progression of my repair. I was amazed by his level of customer service, it well surpassed any of my expectations. Even upon delivery today he took time and explained what was done and what had to be replaced. This might seem superfluous to most but it was not lost on me. I prey never to be involved in an accident again but I will be contacting Nick if I do. I have already referred him to friends and some of my co workers because of how he handled my claim. He took a negative experience and turn me in to walking advertisement for you guys. I am even going to start a yelp account just to sing his praise. I am beyond please with the repair and thank you for employing workers like Nick Doud.

Johnathan made the whole experience awesome. He knee that we had a small window to make this repair happen and he kept his word that it would be done on time

Great Shop. Professional from start to finish

Everyone there was amazing, unfortunately, I don't recall his name but he deserves a promotion. 5 stars all the way through.

Johnathon took very good care of us. Thanks guys.

The team was very good at communicating with me about the status of my vehicle. They worked with my insurance company very quickly to get my claim taken care of and started working on my car right away. I will recommend to my friends and family for auto body repair.

Great communication, good friendly staff, and great work on our car!

Great service. I will come again and spread the word

Jonathan and his team were very professional and courteous. Excellent service and managed to finish the repairs before the scheduled date. I would highly recommend and had a very positive experience.

Thank you

Great communication and updates.. the entire process was efficient with paperwork and ordination with State Farm, Pacific Elite and is.us. The work on the car is great, and the car was immaculate when they returned it to us. 5 Star plus. We highly recommend them. Diane L

Done the job at time as expected

I was overcharged and the job wasn’t done right

They were cheerful and seemed to do a competent job.

Great costumer service and friendly staff.

Jonathan Luna kept me informed and upto date about my car from start to finish. Even my insurance company commented that the efforts of Mr. Luna were paramount, in getting my parts and car done and that Mr. Luna was awesome to work with. Mr. Luna showed dedication and professionalism throughout the entire process. I would not only recommend Pacific based on their work and timely actions, but, insist that whomever goes there deals directly with Mr. Luna. My car left the shop looking and feeling brand new and in some cases better than new. Thank you, Mr. Luna and the team at Pacific Elite...

Customer service is above and beyond. .car looks great. .thanks you to everyone from service to repairmen!

Very nice service, done on time and professionally.

Nick and Jonathan were both very pleasant to work with. Very attentive and professional. I love the work that was performed. Looks like I just bought a new car again. Many many thanks team!!