Abra Auto Body Repair of America - Canyon Road

Quick, friendly service completed as estimated. Thanks

Kept me well informed on progress and did an excellent job. Highly recommend

Got good communication about what was going on with my car

Thank you for the expediant and efficient work that was done on my car. Every person that we dealt with was first class!

The estimator Randy was very rude! My car pulls now! And they originally told me my tire was hazardous and then ended up not switching it because I had a concern about it so I guess they went the cheap route! Very unprofessional! Will never come here again and will never refer this place to anybody!

Car looks great! Thanks

Thank you guys! My car looks as good as new. I appreciated the daily text updates as well as phone calls about exactly what was happening with my car. I will definitely come back to Abra in the future for any repairs on my car!

Your customer service is exceptional. This is the first time that I have had an accident and the whole process was handled so professionally that my anxiety immediately dissipated with the care and attention extended to me by your staff. Vanessa made me feel completely confident that everything was handled. James was very informative of the progress by calling me to give me updates. For this being my first and hopefully last experience with this repair, how fortunate I am to have had Vanessa and James handling everything. Thank you, Thank you. If ever I am asked for a recommendation surely it will be Abra Body Repair of America. Again Thank you so much. With Kind Regards, Marion T

Never once did I speak to my actual person Scotia who was supposed to be in contact with me during the repair of my car. I had numerous questions that never got answered! But got text messages that had nothing to do with my questions. Not good custom service

Rag top was left dusty

I’m not completely blaming Abra - I think this is also partially my insurance company’s fault for making Abra going through 3 different options before allowing them to order the correct part. That made the process incredibly slow and wasted everyone’s time. My issues with Abra is that #****: I gave them my contact info when I dropped my car off yet they continued to contact my husband with updates. #2: They sent a text saying that my car would be completed on Monday 8/13. I called the shop around 1pm to verify and was told by Taylor that my car was ready to go. When I arrived at the shop, it was not ready and they hadn’t even received my part yet. The woman that helped me offered to get me a rental car on their dime, which I agreed to since I had been borrowing a car from my parents and they needed it back. After waiting there for 30ish minutes, I was told that Enterprise Rental had no cars to rent. I find that VERY hard to believe considering they are a rental company wig multiple locations. You cannot tell me they just have zero vehicles available. Their last offer was to deliver my vehicle to my home. Which I of course agreed to. #3: once my car was delivered, I received a call telling me it was delivered and I needed to call right away to pay my $300 deductible. My insurance company had told me I would only pay $100 so I then had to make a call to my insurance so that they could call Abra to let them know the correct price. Abra seems like a great company but I definitely did not have a great experience dealing with them which is unfortunate.

* I found parts missing from the vehicle when I arrived to pick it up * I requested to be contacted with the price difference for OEM parts before beginning the repair, but I was not. * Vehicle was returned with damage to the front, left tire * Vehicle was returned with damage to the steering wheel * Vehicle was returned with both windshield wiper nozzles broken and in need of replacement.

Excellent service and very time sensitive. I truly appreciate the care and understanding shown by Scotia. Thanks again

Well done!

Five stars across the board

Vehicle was not fixed properly. Front end damage to the vehicle. The lower bumper was not set correctly to the original factory settings prior to the accident. There is a significant gap still from the lower bumper to the upper bumper where the plastic meets the upper front bumper. Front plate bracket to hold the license plate took a significant amount of the force as well and it was pointed out that the bracket was not aligned and secure. This was supposed to be looked at and fixed the bracket is still loose as when dropped off for repairs. Vehicle now has to be dropped off on 8/**** to go over the same items to bw repaired correctly. Randy was very helpful I feel as though a majority of the focus was put into the mylar masking on the bumper then the underlined issues of the bumper not set correctly. I hope this can be resolved with no further issues. Regards, Andrew B

I asked Manny Dias for help and he directed me to the right people like JD and she was extremely helpful and keeping me abreast on the progress of my truck she explained what the process was going to be before they started the body mechanics that did the work done an excellent job with the damage and matched the paint perfectly again I am extremely happy with the results

From the moment I came in for an estimate to seeing my repaired car for the first time, the process was met with caring, experienced staff who definitely took my interests and my Buick to heart. Not often do you walk into a business these days and find that you feel like you are part of a family. Thank you for that feeling and for your craftsmanship in restoring my Buick Encore like nothing ever happened.

Great work! Absolutely pleased, immaculate service.

Thank you for a job well done! Very friendly, great service!